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Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less

I can't send messages to friends on Facebook.

I can't send messages to friends on Facebook.

This is about using messages on Facebook. For help with the Messenger app or messenger.com , visit the Messenger Help Center .

If you see

This message didn't send or Unable to connect to Facebook when you try to send a message, you can try the following:

Click

next to the message that failed to send.

Check your internet connection. Test to see if other websites are working.

Update your browser. We recommend using the latest version of one of these web browsers .

You may also see an error in chat if you're blocked from sending messages . If you've completed the steps above and are still unable to send chats, report the problem to let us know more about the issue.

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

Limits to sending messages on Facebook

Limits to sending messages on Facebook

This is about using messages on Facebook. For help with the Messenger app or messenger.com , visit the Messenger Help Center .

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. If you were warned for sending messages too quickly, you'll need to stop this activity temporarily to avoid being blocked from sending messages.

Please keep the following in mind:

Make sure to use your authentic name and picture to help the people you're messaging recognize you.

Facebook prides itself in protecting the people who use it from spam, and doesn't allow messages promoting or advertising a product, service or opportunity.

Unsolicited messages of any kind aren't allowed.

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

Blocked from sending messages on Facebook

Blocked from sending messages on Facebook

This is about using messages on Facebook. For help with the Messenger app or messenger.com, visit the Messenger Help Center .

If you're unable to send messages on Facebook, it may be because:

You sent a lot of messages recently.

Your messages went against the Facebook Community Standards .

Keep in mind that:

This block is temporary.

You can still use other Facebook features to connect with your Facebook friends while you're temporarily blocked.

You may also be temporarily blocked from sending friend requests .

To make sure you can send messages in the future:

Once your block is over, try to only message people and businesses you know.

Make sure to use the name you go by in everyday life to help the people you message recognize you.

Learn more about our policies by reviewing the Facebook Community Standards .

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

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