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Facebook

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Policies and Reporting

Reporting a Problem with Facebook

Facebook.com on mobile browsers is in the process of being updated. See more

Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less

Something Isn't Working

If something isn't working on Facebook, please follow the instructions below to let us know.

Report That Something Isn’t Working on Facebook.

Report That Something Isn’t Working on Facebook.

This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue. If you're having other issues, such as trouble logging into your account or if you think you've been hacked, learn more about what steps you can take. You can also learn about what to do if you want to report content on Facebook, such as Pages, profiles, posts or ads.

Reports from people on Facebook help us identify and fix problems when something's not working correctly. Giving details (example: adding a screenshot and description) helps us find the problem. Reporting issues when they happen helps make Facebook better, and we appreciate the time it takes to give us this information.

Report that something isn't working on Facebook

Classic mobile browser experience

Classic mobile browser experience

1.

Go back to where you saw the problem and shake your mobile phone.

2.

Describe your problem in the text box, including the steps you took to encounter the issue.

3.

Attach a screenshot (optional).

4.

Tap Submit .

Updated mobile browser experience

Updated mobile browser experience

1.

Go back to where you saw the problem and shake your mobile phone.

2.

Describe your problem in the text box, including the steps you took to encounter the issue.

3.

Record a video before sending (optional).

4.

Tap Send .

Learn more about what data gets sent to us when you report something that isn't working.

Report something else or fix a different issue

Report abuse or spam .

Learn how to report things on Facebook such as profiles, posts, Pages, ads and more.

Find out what to do if you're blocked from using a feature , your account is disabled , or you're having trouble logging in .

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

What happens when I report a bug or broken feature on Facebook?

What happens when I report a bug or broken feature on Facebook?

When things don't work on Facebook we want to fix them right away. As people send us reports about broken features, we review them and sometimes reach out for more info to help us resolve the problem.

If the Support Inbox status for something you reported says it was resolved but you're still experiencing the problem, please report it again with the following tips in mind:

Be sure to report account problems or abusive content through the right channel .

Report broken features as soon as you see them .

Clearly explain what you were doing when the problem occurred and what steps we can take to reproduce the problem.

Attach screenshots if you have them.

The feature might actually be working as intended, so check the Help Center to see if that's the case.

Reporting issues when they happen helps make Facebook better. We appreciate the time it takes to give us this information.

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

Take a screenshot or record your screen

Take a screenshot or record your screen

Take a screenshot on an iPhone or iPad

1.

Press and hold the power and volume up buttons. On some devices, you may need to press and hold the power and home buttons instead.

2.

Release once you hear the shutter noise or see the screen flash.

3.

The screenshot will be stored in your phone's Camera Roll ( Photos then Camera Roll ).

Record your screen on an iPhone or iPad

1.

Go to Settings , then select Control Center .

2.

Tap + next to Screen Recording . You may have to look below More controls .

3.

Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, swipe down from the top-right corner of the screen.

4.

Tap the Screen Recording icon to begin your recording.

5.

To stop recording, tap the red status bar at the top of your screen and tap Stop .

To find your recording, open the Photos app.

Take a screenshot on a Samsung Galaxy device

1.

Press and hold the power and volume down buttons. On some devices, you may need to press and hold the volume down and home buttons instead.

2.

Release once you hear the shutter noise or see the screen flash.

3.

The screenshot will be stored in your phone's Gallery .

Record your screen on a Samsung Galaxy device

The following steps apply to Galaxy devices with Android OS Version 10.0 (Q).

1.

Swipe down to access your Quick Panel and select Screen Recorder .

2.

Choose your preferred Sound settings then tap Start recording .

3.

Tap the stop button to stop recording.

Take a screenshot on most Android devices, excluding Samsung Galaxy devices

1.

Press and hold the power and volume down buttons. On some phones you'll need to press and hold the volume down and home buttons instead.

2.

Release once you hear the shutter noise or see the screen flash.

3.

The screenshot will be stored in your phone's Gallery .

Record your screen on most Android devices, excluding Samsung Galaxy devices

To record the screen of your Android you can search on your app store for free software using the keyword "Screencast."

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

Report Abusive Content

When something gets reported to Facebook, we review it and remove anything that goes against our Community Standards . Learn how to report something , and why you may be asked to give feedback about it.

Give Us Feedback

Use the links below to give us feedback about how a Facebook feature works or to let us know how we can improve the Help Center:

Report a problem to let us know if something isn't working

Feedback for the Help Center

Feedback from the people who use Facebook has helped us redesign our products, improve our policies and fix technical problems. We really appreciate you taking the time to share your thoughts and suggestions with us.

Keep in mind that all submitted suggestions are governed by the Facebook Terms (see section 2.5).

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Terms and Policies

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