Get Help with Marketplace
I can't access Facebook Marketplace
I can't access Facebook Marketplace
If you’re having trouble accessing Facebook Marketplace, we recommend trying these solutions.
First, make sure you meet the requirements to use Facebook Marketplace
.
Check that this Marketplace link
works
If you’re not able to access that link, you can try visiting Marketplace from the menu in your Facebook app.
You can access Marketplace in your Facebook app on iOS
or Android
.
Check that you’re on your main profile
Facebook Marketplace isn't available for additional Facebook profiles
. To use Marketplace, switch to your main profile
. Your main profile is the first profile you created on Facebook.
Make sure your listing follows our policies
All items for sale on Facebook Marketplace need to follow our Commerce Policies
and Community Standards
. If your listing goes against these policies, your access to Marketplace will be removed.
Learn how to delete your listing
.
Make sure you only list approved items
Only approved items can be sold on Facebook Marketplace. Listing unapproved items will cause your access to be removed.
Learn what can’t be sold on Facebook Marketplace
.
Check that your listing was approved
If you see “There are issues with your product” next to your listing, it wasn’t approved because it goes against our policies.
Learn why your Facebook Marketplace listing wasn’t approved
.
Request a review by filing an appeal
If you’ve read our policies and think your item should be approved, please fill out our Marketplace item appeal form
.
Note:
If your Marketplace access has been restored, you may need to refresh facebook.com or download the latest version of the app.
Why Facebook Marketplace listings might not be approved
Why Facebook Marketplace listings might not be approved
Listings are often not approved because the product or listing did not follow our policies.
Listing doesn't follow our policies
If you see There are issues with your product
next to your listing, then the listing wasn't approved because it doesn't follow our Commerce Policies
.
Other people on Marketplace can't see this listing.
Find out which policy your listing violates
If you can't see the specific reason for why your listing was removed, then you can:
Learn about the most common reasons
Marketplace listings aren't approved
Read our full Commerce Policies
Appeal or Delete a Listing
Note
: This information summarizes parts of the Commerce Policies for convenience. It is not intended to change the Commerce Policies.
Appeal or delete a listing that wasn't approved
Appeal or delete a listing that wasn't approved
Review our Commerce Policies
to see if the item is allowed on Marketplace. You can delete the listing
if it goes against the Commerce Policies.
If you think we made a mistake, then you can fill out this form
to ask us to take another look.
Make sure to click or tap the box next to the item you want to appeal.
To see if your appeal was approved, check your listing again in about 24 hours.
Things that can't be listed for sale on Facebook Marketplace
Things that can't be listed for sale on Facebook Marketplace
Products listed on Facebook Marketplace must comply with Meta's Commerce Policies
and the Facebook Community Standards
. Buyers and sellers are also responsible for complying with all applicable laws and regulations.
Examples:
No item for sale
: Anything that isn't a physical product for sale shouldn’t be listed on Marketplace. For example, "in search of" posts, lost and found posts, jokes and news aren't allowed.
Services
: Selling services (example: house cleaning) on Marketplace isn't allowed.
Animals
: Selling animals or animal products isn't allowed on Marketplace. This includes posting about animals for adoption, except by vetted pet adoption matching services
.
Healthcare products
: Medical and healthcare-related products aren't allowed on Marketplace (example: thermometers, first-aid kits).
Recalled products
: If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer or relevant government entity. For example, the US Consumer Product Safety Commission
or the EU Rapid Alert System for Dangerous Non-food Products
.
If your access to Marketplace was removed for going against the Commerce Policies, learn what you can do
.
Learn how to report a listing on Marketplace
.
Note: The information above summarizes parts of the Commerce Policies
for convenience, but you should consult the policies themselves for comprehensive and up-to-date information.
Report a Facebook Marketplace seller
Report a Facebook Marketplace seller
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Block someone on Facebook Marketplace
Block someone on Facebook Marketplace
If you think someone has violated our Commerce Policies
or Community Standards
, please report them
.
Before you block a profile
Keep in mind that when you block a profile that's messaging you on Marketplace, you are blocking that profile on Facebook. When you block a profile on Facebook:
You can't see each other's listings on Marketplace.
You can't send each other any new messages.
You and the profile you block can still see any messages sent before you blocked them.
Buyers and sellers will still be able to see ratings and reviews, even from profiles that they've blocked.
Block someone's profile
When you block someone's profile on Facebook, that profile will no longer be able to do things such as tag your profile or see things you post on your profile.
If you have additional Facebook profiles
, you’ll need to manage blocking from each of your profiles separately.
Block a profile
1.
Switch to the profile that you want to use.
2.
Tap 
in the top right of Facebook.
in the top right of Facebook.3.
Scroll down and tap Settings & privacy
, then tap Settings
.
4.
Scroll down and tap Blocking
under the Audience and visibility
section.
5.
Tap Add to blocked list
and enter the profile's name.
6.
On the search results page, find the profile you want to block and tap Block
.
7.
Tap Block
again to confirm your decision.
Note:
If you can't find a profile using this method, try going to the profile you’d like to block and then selecting Block
from the 
menu in the bottom right of the cover photo.
menu in the bottom right of the cover photo. What happens when I block a profile?
What happens when I block a profile?
When you block a profile, that profile won't be able to:
See posts from the profile you blocked it from.
Tag the profile you blocked it from in posts, comments or photos.
Invite the profile you blocked it from to events or groups.
Start a conversation with the profile you blocked it from.
Add the profile that you blocked it from as a friend.
Other things to consider when you block a profile
Remember that blocking someone may not prevent all communications or interactions (example: in apps or groups). Learn more about what you can see when you block someone’s profile
.
When you block someone who has more than one profile:
Blocking one of their profiles only blocks that profile. It doesn’t block their other profiles. This means that you may still interact with their other profiles.
For example, you may start a conversation with those other profiles or add them as a friend.
When you block someone's profile, this will limit some of the ways they can interact with you from their other profiles.
Blocking a profile that you’re friends with will unfriend it from your profile. This only applies to the profile you used when you blocked your friend. It doesn’t unfriend or block that profile across your other profiles.
If you don't want to unfriend a profile but you want to see less of that profile’s posts on Facebook, you can take a break from that profile
.
The profile you block from will not be able to do things such as:
Start a conversation with the profile you blocked.
Add the profile you blocked as a friend.
If you block someone's profile from more than one of your profiles, the person you blocked may be able to figure out that you own all of those profiles
.
Remember that:
When you unblock a profile, you won't automatically be friends again.
If you block a profile and then unblock it, you'll need to send that profile a new friend request.
Profiles won't be notified when you block them.
How do I block a profile from a Marketplace conversation?
How do I block a profile from a Marketplace conversation?
To block a profile on Facebook from a Marketplace conversation:
1.
From the Messenger app, open the conversation with the profile you want to block.
2.
Follow these steps
to block them.
Unblock a profile
When you unblock a profile, that profile will be able to see your posts on Facebook that you share with the public. The profile won't automatically become your friend on Facebook. If you want to become friends with a profile you've unblocked, you'll need to send a friend request
to that profile.
Note
: If you unblock a profile, you won't be able to block it again for a few days.
Unblock someone on Facebook
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Scroll down and tap Settings
.
3.
Scroll down to Audience and visibility
and tap Blocking
.
4.
Tap Unblock
next to the profile you want to unblock.
5.
Tap Unblock
to confirm that you'd like to unblock the profile.
