Hacked and Fake Accounts
Facebook.com on mobile browsers is in the process of being updated. See more
Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less
Your account should represent you, and only you should have access to your account. If someone gains access to your account, or creates an account to pretend to be you or someone else, we want to help. We also encourage you to let us know about accounts that represent fake or fictional people, pets, celebrities or organizations.
Hacked Accounts
If you think your Facebook account was hacked or someone is using it without your permission
If you think your Facebook account was hacked or someone is using it without your permission
Try Guided Help
Our guided help tool can walk you through the steps to resolve your issue.
If you think your account has been hacked or taken over, you should visit this page
to secure your account. We'll ask you to change your password and review recent login activity.
Your account may have been hacked if you notice:
Your email or password have changed.
Your name or birthday have changed.
Friend requests have been sent to people you don't know.
Messages have been sent that you didn't write.
Posts or ads have been made that you didn't create.
You can also review these tools and tips
to help keep your account safe. You may also want to learn how to protect yourself against malicious software
that can potentially compromise your account.
Note:
If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, we send a message to the previous email account with a special link. You can click this link to reverse the email change and secure your account.
Help your friend recover their hacked Facebook account
Help your friend recover their hacked Facebook account
Try Guided Help
Our guided help tool can walk you through the steps to resolve your issue.
If your friend can't get into their account because it was taken over by someone else, please show them the Hacked Accounts
section of the Help Center so we can help. They can also visit this page
to begin securing their account.
If your friend is medically incapacitated and unable to use Facebook, we might be able to help you remove their account.
If your friend's condition is reversible, we can deactivate the account instead of deleting it. That way, when this person recovers they can log back in and reopen the account.
If your friend passed away, please report their profile to be memorialized
. Memorializing an account helps keep it secure by preventing anyone from logging into it.
Impersonation Accounts
How do I report an account for impersonation?
How do I report an account for impersonation?
If you have a Facebook account and want to report someone that's pretending to be you or someone you know:
1.
Go to the profile of the impersonating account
If you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it.
2.
Click 
More
below the cover photo and select Report
More
below the cover photo and select Report
3.
Follow the on-screen instructions for impersonation to file a report
If you don't have a Facebook account and want to report someone that's pretending to be you or someone you know, please fill out this form
.
How to report a Facebook account or Page that's pretending to be me or someone else
How to report a Facebook account or Page that's pretending to be me or someone else
Profiles and Pages that impersonate other people go against our Community Standards
and aren't allowed on Facebook.
If you see a profile or Page that's pretending to be you, someone you know or a public figure (example: celebrity, politician), we encourage you to let us know. You can report potentially impersonating profiles or pages to us even if you don't have a Facebook account.
Classic mobile browser experience
Classic mobile browser experience
Report a profile
If you have a Facebook account and want to report a profile:
1.
Go to the impersonating profile.
If you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it.
2.
Tap 
below the cover photo and select Find support or report profile
.
below the cover photo and select Find support or report profile
.3.
Follow the on-screen instructions for impersonation to file a report.
Report a Page
1.
Open the Facebook app for iOS or Android.
2.
Go to the impersonating Page.
3.
Tap 
below the cover photo and select Find support or report Page
.
below the cover photo and select Find support or report Page
.4.
Select Scams and fake Pages
.
5.
Select the option that best describes the impersonating Page.
6.
Tap Next
.
Updated mobile browser experience
Updated mobile browser experience
Report a profile
If you have a Facebook account and want to report a profile:
1.
Go to the impersonating profile.
If you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it.
Tap 
below the cover photo and select Find support or report profile
.
below the cover photo and select Find support or report profile
.2.
Follow the on-screen instructions for impersonation to file a report.
Report a Page
1.
Open the Facebook app for iOS or Android.
2.
Go to the impersonating Page.
3.
Tap
from the top right and select Find support or report Page
.
from the top right and select Find support or report Page
.4.
Select Scams and Fake Pages
.
5.
Select the option that best describes the impersonating Page.
6.
Tap Next
.
Report without an account
If you don't have a Facebook account or lost access to your account, you can still report an impersonating Page or account.
Fill out the contact form to report an impersonating Page or account
.
You can also report impersonating profiles or pages in Messenger. Learn how from the Messenger Help Center
.
How to request information about an account that was impersonating you on Facebook
How to request information about an account that was impersonating you on Facebook
If you'd like to request a copy of data that was posted to an account impersonating you, you should first contact a lawyer or your local law enforcement agency and discuss this issue with them.
If you decide to pursue legal action, we recommend having the lawyer or officer review our operational guidelines
and contact us by following the directions listed there. Once they contact us, we'll be able to communicate with them regarding this issue. Please be aware that there are situations where we may be unable to retrieve the information you have requested due to technical limitations.
Learn how to report an account that is impersonating you
.
How to know if a public figure or brand on Facebook is authentic
How to know if a public figure or brand on Facebook is authentic
When interacting with public figures and brands, you should look for a verified badge
on their Page or profile. The verified badge means Facebook has confirmed that the Page or profile is the authentic presence of the public figure or brand it represents. We don’t use the verified badge to endorse or recognize public figures or brands.
on their Page or profile. The verified badge means Facebook has confirmed that the Page or profile is the authentic presence of the public figure or brand it represents. We don’t use the verified badge to endorse or recognize public figures or brands.Pages and profiles that impersonate public figures or other people go against our Community Standards
. If you think somebody on Facebook is pretending to be a public figure or someone else, learn how to report them.
How to find the verified badge
To make sure a public figure is verified:
Classic mobile browser experience
Classic mobile browser experience
1.
From you Feed, tap Search
at the top of Facebook and search for the Page or profile.
2.
Tap the public figure’s Page or profile.
3.
Look for the 
next to their name.
next to their name. Updated mobile browser experience
Updated mobile browser experience
1.
Tap 
in the top right of Facebook and search for the Page or profile.
in the top right of Facebook and search for the Page or profile.2.
Tap the public figure’s Page or profile.
3.
Look for the 
next to their name.
next to their name. Note:
While many public figures work with Facebook to verify their Page or profile
, keep in mind that not all public figures have a verified badge.
How to spot impersonating Pages and profiles
Be careful if a public figure does something like:
Ask you for payment in the form of gift cards, money transfer or through Messenger.
Ask for your financial information as part of a giveaway, or direct you to a suspicious link or website asking for your personal information.
Use a suspicious Page or profile URL that doesn’t seem associated with the public figure.
Fake Accounts
Report fake Facebook profiles
Report fake Facebook profiles
A fake profile is a profile where someone is pretending to be something or someone that doesn't exist. Fake profiles can include profiles for fake or made up people, pets, celebrities or organizations.
Report a fake profile
1.
Go to the fake profile.
If you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it.
2.
Tap
More
below the cover photo and select Find Support or Report Profile
.
More
below the cover photo and select Find Support or Report Profile
.3.
Follow the on-screen instructions for fake profiles to file a report.
If a profile is pretending to be you or someone you know, you can learn how to report it
for impersonation.
