Crisis Response
Facebook.com on mobile browsers is in the process of being updated. See more
Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less
Find Crisis Response on Facebook
Find Crisis Response on Facebook
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
Find Crisis Response
Classic mobile browser experience
Classic mobile browser experience
1.
Tap Search
at the top of Facebook.
2.
Type "Crisis Response", then tap 
.
.3.
Tap Crisis Response
.
Updated mobile browser experience
Updated mobile browser experience
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Type "crisis response", then tap crisis response
from the suggested options.
3.
Tap Crisis Response
below Facebook shortcuts
.
Find a Safety Check on Facebook
Find a Safety Check on Facebook
To find Safety Check, go to Crisis Response
and then select the Crisis page for the specific crisis you're looking for. You can mark yourself safe through Safety Check on the top of the page.
Learn more about Safety Check
.
If your friends are marked safe through Safety Check on Facebook News Feed
If your friends are marked safe through Safety Check on Facebook News Feed
These posts that you see in your Feed are created by friends marking themselves safe through Safety Check.
Safety Check allows people to quickly share that they're safe during a crisis with friends and family and helps them connect with people they care about.
You can find Safety Check by going to Crisis Response
.
How Safety Check is activated on Facebook
How Safety Check is activated on Facebook
When an incident such as an earthquake, hurricane, mass shooting or building collapse occurs where people might be in danger, a global crisis reporting agency alerts Facebook.
If a lot of people in the affected area are posting about the incident, Safety Check will be activated and those people in the area may receive a notification from Facebook to mark themselves safe
. People who tap the Safety Check notification will also be able to see if any of their friends are in the affected area or have marked themselves safe.
Mark yourself safe or check on someone else on Facebook
Mark yourself safe or check on someone else on Facebook
When you receive a notification from Facebook asking if you're safe, tap Tell Friends You're Safe
.
Ask if someone else is safe during a disaster
1.
Go to Crisis Response
and select a Crisis page.
2.
Tap 0 friends are marked safe
.
3.
Under Friends in the area
, you'll see a list of your friends who are Marked Safe
and a list of your friends who are Not Marked Safe Yet
. Tap Search for Friends at the top to search for a friend using their name, but keep in mind that you can only ask people you're friends with on Facebook if they're safe.
4.
Tap Ask if Safe
next to the person's name.
Once you ask if a friend is safe, they'll receive a notification and be able to mark themselves safe.
How Facebook identifies users in areas affected by crises
How Facebook identifies users in areas affected by crises
We look at a number of factors to determine if you're in an affected area. These may include:
The city you've listed in your profile.
Your current location
, if you've given Facebook access to your phone or tablet's location.
Other signals that point to your location (example: the city where you use the Internet).
If a lot of people in your area are talking about an incident, you may be invited to mark yourself safe using Safety Check. If you're not in the affected area or you don't want to share, you can tap Doesn't Apply To Me.
Visibility of Safety Check and Crisis page activity
Visibility of Safety Check and Crisis page activity
When you mark yourself safe using Safety Check, a post will be shared on your timeline and Feed, and some of your Facebook friends may receive a notification.
If you create a post to request or offer help, you'll have the option to make your post Public
, visible to just Friends
or Friends of Friends.
Your post will default to Public
to allow more people to see and respond to your post.
Change the privacy settings of your posts
1.
At the top of Facebook, tap Search
and search for 'Crisis Response.'
2.
Tap Crisis Response
, then tap Your activity
at the top.
3.
Go to the Crisis page, then go to your post.
4.
Tap 
in the top right of the post, then tap Edit Privacy
.
in the top right of the post, then tap Edit Privacy
.5.
Tap the audience you want to select.
Manage Crisis Response notifications on Facebook
Manage Crisis Response notifications on Facebook
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
Manage your Crisis Response notifications
Classic mobile browser experience
Classic mobile browser experience
1.
From your Feed, tap Search
at the top and search for 'Crisis Response.'
2.
Tap Crisis Response
.
3.
Select the crisis.
4.
Scroll down and tap Notifications: On/Off
.
Updated mobile browser experience
Updated mobile browser experience
1.
From your Feed, tap
in the top right and search for 'Crisis Response.'
in the top right and search for 'Crisis Response.'2.
Tap Crisis Response
.
3.
Select the crisis.
4.
Scroll down and tap Notifications: On/Off
.
Find or Give Help
Use Crisis Response on Facebook
Use Crisis Response on Facebook
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
You can use Crisis Response to find help through your community for things such as transportation, food or supplies.
Find help using Crisis Response
1.
Go to m.facebook.com/crisisresponse
.
2.
Select the crisis you want to find help for.
3.
Scroll through existing posts to see what types of help people in the area are offering.
If you find someone giving the type of help you need, comment on the post or message the person who posted to connect with them.
Crisis Response posts must follow these guidelines
They must follow our Community Standards
.
They must be relevant to the crisis.
They can't be promotional in nature or contain commercial offers.
If you need urgent help, please contact your local emergency services.
Offer help with Crisis Response of Facebook
Offer help with Crisis Response of Facebook
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
You can use Crisis Response to give help to your community for things like transportation, food or supplies.
Offer help using Crisis Response
1.
Go to https://m.facebook.com/crisisresponse/
.
2.
Select the crisis you want to offer help for.
3.
Scroll through existing posts to see what types of help people in the area are asking for.
If you find someone you're able to offer help to, try messaging them to connect and see how you can help.
Crisis Response posts must follow these guidelines
They must follow our Community Standards
.
They must be relevant to the crisis.
They can't be promotional in nature or contain commercial offers.
If you've successfully given help, let people know
.
Keep in mind that for Facebook Pages that use Business Manager, Page admins must go to business.facebook.com/crisisresponse
to create a Community Help post.
Ways to stay safe on Facebook when using Crisis Response
Ways to stay safe on Facebook when using Crisis Response
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
Here are some safety tips to keep in mind when requesting and offering help on Facebook in response to a crisis:
Meet in a safe location:
Try to meet in a public place. Before going to an agreed upon location, tell a family member or a friend the exact place where you'll be meeting, bring your mobile phone and consider asking someone to come with you.
Protect your privacy:
People may need to share their personal information (example: mobile phone number, address) so that you can meet in person to provide assistance. Remember to always be cautious when sharing personal information with others and never share financial information.
Consider mutual friends:
Before messaging someone through Crisis Response, look to see if you and the person have mutual friends on Facebook. If you do share any mutual friends, you can then check in with your friend before meeting someone you don't know personally.
Report suspicious posts:
If you see a post that looks suspicious, please report the post to Facebook for our team to review. This will help keep the community safe.
Mange your posts in Crisis Response
Mange your posts in Crisis Response
Visit the Coronavirus (COVID-19) Information Center
for guidelines about maintaining a safe distance from people outside of your household. If you need urgent help, contact emergency services.
On a Crisis page, you can manage your offers or requests by tapping Your Posts.
If you've posted more than once, scroll to find the post you're looking for and tap Edit.
Keep in mind, if you've successfully given or found help, tap Found Help
or Gave Help
to let the community know.
