Selling on Marketplace
Create and Manage Listings
Sell something on Facebook Marketplace
Sell something on Facebook Marketplace
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling. Be sure to check and follow local laws and directives that may be in place during this time.If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area or a police station. Let others know where you're headed. You can find a local law enforcement agency
near you in the United States from the USACOPS directory. Read our tips for buying and selling responsibly
on Marketplace and meeting someone from Marketplace in person
.
Sell an item on Marketplace
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Tap 
. If you don't see
, tap See more
.
. If you don't see
, tap See more
.3.
Tap Sell
at the top, then tap Items
.
4.
Tap Add photos
to add photos from your phone, or take a new photo. Or, tap Add Video
to add a video from your phone, or record a new video. We may select a cover photo for your listing based on photo/video quality and listing accuracy.
Note
: We may enhance your listing photos and videos to improve their quality.
5.
Enter the info about your item. To mark an item as Free
, you can enter 0 as the price.
6.
Tap 
to hide your listing from your Facebook friends. It will still be visible to other people on Facebook.
to hide your listing from your Facebook friends. It will still be visible to other people on Facebook.7.
Click Next
. If Next
is grayed out, make sure you've entered the information that's required.
8.
If you like, select more places to list your item (example: buy and sell groups, your Facebook profile). Your item may be eligible
for shipping if it meets certain criteria. Learn how to set up Checkout with Shipping
.
9.
Tap Publish
to post your Marketplace listing.
Learn how to edit your listing
or mark an item as sold
.
Tips for Sellers
Tips for Sellers
Here are some tips for selling items on Marketplace:
Dropping off and picking up items helps you avoid interacting with people directly.
Use a photo that clearly shows the item and its condition. If possible, include multiple, original photos of the item rather than a photo from a company website.
When recording videos for your listings, be sure to:
Speak about what you want buyers to pay attention to or know about your product.
Show the product and details of the product that you want buyers to be aware of.
Add a detailed description of the item and its condition. Be sure to describe any stains or tears.
If you're selling used clothing or shoes, make sure they're as clean as possible.
If you're selling personal hygiene items, these items should be brand-new and in the original, sealed packaging.
Make sure you both agree on the price of the item and the exact location of your local pickup.
Have the buyer look over the item and make sure it's what they want before you accept payment.
Things that can't be listed for sale on Facebook Marketplace
Things that can't be listed for sale on Facebook Marketplace
Products listed on Facebook Marketplace must comply with Meta's Commerce Policies
and the Facebook Community Standards
. Buyers and sellers are also responsible for complying with all applicable laws and regulations.
Examples:
No item for sale
: Anything that isn't a physical product for sale shouldn’t be listed on Marketplace. For example, "in search of" posts, lost and found posts, jokes and news aren't allowed.
Services
: Selling services (example: house cleaning) on Marketplace isn't allowed.
Animals
: Selling animals or animal products isn't allowed on Marketplace. This includes posting about animals for adoption, except by vetted pet adoption matching services
.
Healthcare products
: Medical and healthcare-related products aren't allowed on Marketplace (example: thermometers, first-aid kits).
Recalled products
: If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer or relevant government entity. For example, the US Consumer Product Safety Commission
or the EU Rapid Alert System for Dangerous Non-food Products
.
If your access to Marketplace was removed for going against the Commerce Policies, learn what you can do
.
Learn how to report a listing on Marketplace
.
Note: The information above summarizes parts of the Commerce Policies
for convenience, but you should consult the policies themselves for comprehensive and up-to-date information.
Mark an item as sold on Facebook Marketplace
Mark an item as sold on Facebook Marketplace
You can mark your listing on Marketplace as
Shipped
Sold
Note:
If you're selling with shipping and checkout
, you must mark your item as shipped
and enter a tracking number in order to get paid.
When you purchase a prepaid shipping label
on Marketplace, the order is automatically marked as shipped and the tracking number is added to the order.
Mark as Shipped
How to Mark as Shipped
How to Mark as Shipped
Ship the item using a mailing service of your choice. Make sure to get a tracking number for the order.
1.
From the Facebook app, tap 
.
.2.
Tap 
Marketplace
.
Marketplace
.3.
Tap Your sales
. Open the listing that you've shipped.
4.
Enter the tracking number provided by the shipping service.
After you ship the item, make sure to answer any questions from the buyer about the order. Learn more about the policies and best practices
for selling items with shipping and checkout.
Mark as Sold
You can mark a listing as sold when the sale is complete.
After you mark the listing as sold:
It won't be visible to anyone else on Marketplace.
All buyers who messaged you about the item will get a message saying that the item has been sold.
You’ll get a message asking if you want to archive
the conversation about the listing.
How to Mark as Sold
How to Mark as Sold
To mark your listing as sold:
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Tap
Marketplace
.
Marketplace
.3.
Tap 
.
.4.
Tap 
to the right of Recent activity
.
to the right of Recent activity
.5.
Tap 
Your listings
.
Your listings
.6.
Tap 
next to the listing you want to mark as sold.
next to the listing you want to mark as sold.7.
Tap Mark as sold
from the list.
Edit your Facebook Marketplace listing
Edit your Facebook Marketplace listing
You can manage your listings on Marketplace by:
Editing the details of your listing.
Deleting your listing
.
Marking your listing as sold or pending
.
Learn when you can edit your listing
Learn when you can edit your listing
You can edit a listing on Marketplace if:
The listing is single-quantity, available and in stock.
The listing is multi-quantity and has never received an order.
The listing isn’t waiting to be accepted or declined.
A label hasn’t been generated for the listing.
You can’t edit a listing on Marketplace if:
An order for the listing is pending or waiting to be accepted or declined.
A label has been generated for the listing.
The listing has sold.
Edit your Facebook Marketplace listing
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Tap 
Marketplace
. If you don't see
Marketplace
, tap See more
.
Marketplace
. If you don't see
Marketplace
, tap See more
.3.
Tap 
in the top left.
in the top left.4.
Tap 
next to the listing you want to edit.
next to the listing you want to edit.5.
Tap Edit post
.
6.
Edit your listing and tap Save
.
Note: If you've enabled the Checkout with shipping
option, please keep in mind that listings with active orders can't be edited or deleted. If the listing has an order that's pending, waiting to be accepted or declined, or has been shipped or sold, it can't be edited or deleted.
Why Facebook Marketplace listings might not be approved
Why Facebook Marketplace listings might not be approved
Listings are often not approved because the product or listing did not follow our policies.
Listing doesn't follow our policies
If you see There are issues with your product
next to your listing, then the listing wasn't approved because it doesn't follow our Commerce Policies
.
Other people on Marketplace can't see this listing.
Find out which policy your listing violates
If you can't see the specific reason for why your listing was removed, then you can:
Learn about the most common reasons
Marketplace listings aren't approved
Read our full Commerce Policies
Appeal or Delete a Listing
Note
: This information summarizes parts of the Commerce Policies for convenience. It is not intended to change the Commerce Policies.
Appeal or delete a listing that wasn't approved
Appeal or delete a listing that wasn't approved
Review our Commerce Policies
to see if the item is allowed on Marketplace. You can delete the listing
if it goes against the Commerce Policies.
If you think we made a mistake, then you can fill out this form
to ask us to take another look.
Make sure to click or tap the box next to the item you want to appeal.
To see if your appeal was approved, check your listing again in about 24 hours.
Tips and Best Practices
Buy and sell responsibly on Facebook Marketplace
Buy and sell responsibly on Facebook Marketplace
When shopping on Facebook, please make sure you are logged into the real Facebook website
.
If you see any signs of suspicious activity, immediately cancel the transaction, report the listing or person
and call the local authorities if necessary.
To help promote your safety, we encourage you to review the following tips for buying and selling responsibly, in addition to using your best judgment:
Meeting in-person
Meeting in-person
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling.
When buying and selling during this time, please follow local guidelines on physical distancing and staying home.
If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area. Create and share your meeting plan
with a trusted friend or family member through Messenger.
Learn more tips for meeting someone in person from Marketplace
.
Clean and disinfect items
Clean and disinfect items
Clean and disinfect any item you intend to sell.
If you buy an item, make sure to clean it before bringing it into your home.
Learn about the guidelines from the CDC
on cleaning and disinfecting products.
Learn which items are not allowed on Facebook
Learn which items are not allowed on Facebook
All listings on Facebook need to follow our Commerce Policies
.
Information on our ongoing COVID-19 efforts across Facebook can be found in Facebook's Newsroom
.
Review the seller’s profile
Review the seller’s profile
Look at the seller’s Marketplace profile to learn more about the seller
. On their profile, you can see friends you may have in common, review their Marketplace activity, view their other listings and see any ratings they may have received
Consider delivery options for Marketplace items
Consider delivery options for Marketplace items
Some items on Marketplace are eligible for shipping. This means that you can buy and sell items not just near your location. The seller directly ships items to the buyer. Learn about the different ways to buy and sell
.
If shipping isn't available for an item, you can use a pick-up or drop-off service that works for you.
If you are shipping an order, confirm that you have received the buyer's payment before you ship the item.
Use online payment methods
Use online payment methods
Local Pickup on Marketplace
Local Pickup on Marketplace
Don't transfer money directly into a seller's bank account. Instead, offer to use a secure person-to-person payment site, such as PayPal or sending and receiving money in Messenger
.
If you choose to pay electronically using wire transfer or money order solutions, avoid payment links and log in directly through the payment method's website.
Keep in mind that cashier and certified checks can be counterfeit. Transactions are between the buyer and seller only, and no third-party guarantee should be involved.
Checkout on Facebook
Checkout on Facebook
Instead of messaging the seller to arrange a transaction, you can purchase an item using checkout by tapping Buy now
on the Marketplace listing. Eligible purchases are covered by Purchase Protection
.
Eligible purchases made with checkout
on Facebook are covered by Purchase Protection
. Items exchanged in-person using cash or other person-to-person payment methods are not eligible. When you use checkout on Facebook, our team can mediate disputes, since we can review details about the order.
Be cautious of emails directly from the seller telling you that there was something wrong with your payment through checkout on Facebook. You can view your payment history on Facebook in Activity
.
Communicate on Facebook
Communicate on Facebook
Avoid communicating with buyers or sellers privately outside of Facebook. Having a record of your conversations will be helpful in case there is a problem with the purchase or payment later.
Protect your privacy
Protect your privacy
Don't share your financial information (example: PayPal login and password, bank account info) or unnecessary personal information with buyers or sellers.
Don't respond to messages or emails that ask you to provide verification codes or account information, such as your email address and password. Facebook will never ask you for your password. Learn more about what to do if you receive a suspicious email or message that looks like it came from Facebook
.
If you're selling electronics, make sure you've cleared any personal information from the device.
Confirm fair pricing
Confirm fair pricing
We encourage buyers to compare prices before buying an item.
Don’t agree to requests to make additional payments for shipping or other previously unlisted charges from the seller after the transaction is complete.
Reject overpayments from buyers for items, especially if the buyer asks to be reimbursed for overpayment. Requests like this are often part of a counterfeit cashier's check scheme.
Be wary of gift card scams
Be wary of gift card scams
Don’t provide gift card details (such as the claim code) for payment to someone you don’t know, and avoid sales or transactions requiring you to pay specifically with gift cards.
Don't buy gift cards on Marketplace.
Verify the item before paying or sending a deposit
Verify the item before paying or sending a deposit
If you're buying an item, we recommend that you inspect any items you buy to make sure that they're genuine. For high-value items (example: watches, luxury bags), you can request a certificate of authenticity or proof of purchase.
Do not send deposits for apartment rentals without having seen the apartment in person first.
Don't buy or sell recalled items
Don't buy or sell recalled items
In many places, it's illegal to sell recalled items. If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer for this information.
Watch out for counterfeit items
Watch out for counterfeit items
It's illegal to sell counterfeit items in most countries, and counterfeits aren't allowed on Facebook. We recommend that you review any items you buy to make sure that they're genuine. Learn more about counterfeit items
and how Facebook helps protect against counterfeits.
Be cautious when buying or selling cars
Be cautious when buying or selling cars
Double-check deals that seem too good to be true. Scammers may try to use underpriced items to lure buyers into a scam. Before purchasing a car, you can check industry tools such as Kelley Blue Book or other trusted sites to have an idea of what you would expect to pay for a similar car.
You can also try getting a vehicle history report and arranging a car inspection before buying.
If you're a seller, be careful about bouncing checks from buyers or paying for fake transportation or insurance costs for your vehicle.
Learn more
from the Federal Trade Commission (in the U.S.) or your local government agency about getting the vehicle’s history and steps for used car shopping.
Get seller badges on Facebook
Get seller badges on Facebook
Seller badges help us and our community identify sellers with good selling history on Facebook. You can find seller badges on your Marketplace profile
. Only people on Marketplace can see badges.
Active Local Seller
How do I get the Active Local Seller badge?
How do I get the Active Local Seller badge?
The
Active Local Seller
badge on a Marketplace profile means that a seller is an engaged participant within their local community.
Active Local Seller
badge on a Marketplace profile means that a seller is an engaged participant within their local community.To get the Active Local Seller
badge:
1.
You must have:
An average rating of 4 stars.
Replied to messages on your listings in 3 hours or less, on at least 80% of your message threads.
Made 5 or more active local listings in the last 30 days.
2.
Your profile or listings should not have been reported or banned.
Very Responsive
How do I get the Very Responsive badge?
How do I get the Very Responsive badge?
The 
Very Responsive
badge on a Marketplace profile means that a seller responds quickly and consistently to messages about their listings.
Very Responsive
badge on a Marketplace profile means that a seller responds quickly and consistently to messages about their listings.To get the Very Responsive badge:
You must have replied to messages on your listings in under an hour on average, on at least 80% of your message threads.
Highly Rated
How do I get the Highly Rated badge?
How do I get the Highly Rated badge?
The 
Highly Rated
badge on a Marketplace profile means that a seller has been rated positively and consistently by other people on Marketplace.
Highly Rated
badge on a Marketplace profile means that a seller has been rated positively and consistently by other people on Marketplace.To get the Highly Rated badge:
You must have received at least 4 ratings that are equal to or greater than 4/5 stars in the last 30 days.
You must have received an average star rating that is equal to or greater than 4 stars for all ratings.
Super Seller
How do I get the Super Seller badge?
How do I get the Super Seller badge?
The 
Super Seller
badge on a Marketplace profile means that a seller has been posting listings at a high frequency. This badge is only given to sellers in Facebook buy and sell groups.
Super Seller
badge on a Marketplace profile means that a seller has been posting listings at a high frequency. This badge is only given to sellers in Facebook buy and sell groups.To get the Super Seller badge:
You must have posted at least 10 listings within one Facebook buy and sell group in the last 30 days.
Top Shipper
How do I get the Top Shipper badge?
How do I get the Top Shipper badge?
The 
Top Shipper
badge on a Marketplace profile means that a seller has been using shipping on Marketplace for at least 60 days and has fulfilled at least 10 transactions a month, in the previous two consecutive months.
Top Shipper
badge on a Marketplace profile means that a seller has been using shipping on Marketplace for at least 60 days and has fulfilled at least 10 transactions a month, in the previous two consecutive months.To get the Top Shipper badge, you must also have a:
Minimum 4.5-star rating average for shipped orders, on 20 or more ratings.
Max 3% Non-buyer Cancellation Rate.
Max 1% Chargeback Rate.
Max 1.5% Missed Handling Rate.
Max 1% Claim Escalation Rate.
How are these metrics calculated?
How are these metrics calculated?
When you sell with shipping on Marketplace, your performance is calculated by:
Cancellation Rate:
The percentage of your orders that were canceled by you, or by Facebook if you didn’t ship within 7 days. This doesn’t include pending orders.
Missed Handling Rate:
The percentage of your orders shipped or canceled more than 3 days after the order was created. This doesn’t include pending orders.
Shipped Rating:
The average rating from buyers on your previous shipped transactions (on 20 or more ratings).
Chargeback Rate:
The percentage of your orders that were successfully charged back by the buyer through their payment method. This doesn’t include pending orders.
Claim Escalation Rate:
The percentage of your orders that had a purchase protection claim that was escalated to us, either from automatic detection of lack of seller response or from buyers not satisfied after getting a seller response. This doesn’t include pending orders.
Where can I see how I am performing?
Where can I see how I am performing?
You can see your shipping performance on the Insights
section of Marketplace.
To see your shipping performance:
1.
From the Facebook app, tap
.
.2.
Tap
Marketplace
.
Marketplace
.3.
Tap 
, then tap Insights
.
, then tap Insights
. Can other people see my metrics?
Can other people see my metrics?
Your performance is only visible to you. However, if you qualify for the Top Shipper
badge, your badge will be visible to buyers.
What if I don’t agree with how my metrics are calculated?
What if I don’t agree with how my metrics are calculated?
If you don't think we should include an order when calculating your Cancellation Rate, you can request a review. If your review is successful, this order won't count in your Cancellation Rate. You can't appeal decisions for Missed Handling, Chargeback or Claim Escalation Rates at this time.
To appeal a decision:
1.
From the Facebook app, tap
.
.2.
Tap
Marketplace
.
Marketplace
.3.
Tap
, then tap Insights
.
, then tap Insights
.4.
Tap the order you want to appeal.
5.
Tap Request review
.
6.
Follow the on-screen instructions.
We'll send an update about the status of this appeal to the email associated within 2 days.
Read more of our tips for sellers on Marketplace
.
