How Marketplace Works
Getting Started
Buy something on Facebook Marketplace
Buy something on Facebook Marketplace
This feature may be unavailable in Japan and for countries located in Europe.
To buy something on Marketplace, you can send a message to the seller to arrange a sale:
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Tap 
Marketplace
.
Marketplace
.3.
Tap an item that you want to buy.
4.
Tap Send
to send a message that says "Is this available?"
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling. Be sure to check and follow local laws and directives that may be in place during this time.If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area or a police station. Let others know where you're headed. You can find a local law enforcement agency
near you in the United States from the USACOPS directory. Read our tips for buying and selling responsibly
on Marketplace and meeting someone from Marketplace in person
.
Sell something on Facebook Marketplace
Sell something on Facebook Marketplace
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling. Be sure to check and follow local laws and directives that may be in place during this time.If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area or a police station. Let others know where you're headed. You can find a local law enforcement agency
near you in the United States from the USACOPS directory. Read our tips for buying and selling responsibly
on Marketplace and meeting someone from Marketplace in person
.
Sell an item on Marketplace
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Tap
. If you don't see
, tap See more
.
. If you don't see
, tap See more
.3.
Tap Sell
at the top, then tap Items
.
4.
Tap Add photos
to add photos from your phone, or take a new photo. Or, tap Add Video
to add a video from your phone, or record a new video. We may select a cover photo for your listing based on photo/video quality and listing accuracy.
Note
: We may enhance your listing photos and videos to improve their quality.
5.
Enter the info about your item. To mark an item as Free
, you can enter 0 as the price.
6.
Tap 
to hide your listing from your Facebook friends. It will still be visible to other people on Facebook.
to hide your listing from your Facebook friends. It will still be visible to other people on Facebook.7.
Click Next
. If Next
is grayed out, make sure you've entered the information that's required.
8.
If you like, select more places to list your item (example: buy and sell groups, your Facebook profile). Your item may be eligible
for shipping if it meets certain criteria. Learn how to set up Checkout with Shipping
.
9.
Tap Publish
to post your Marketplace listing.
Learn how to edit your listing
or mark an item as sold
.
Tips for Sellers
Tips for Sellers
Here are some tips for selling items on Marketplace:
Dropping off and picking up items helps you avoid interacting with people directly.
Use a photo that clearly shows the item and its condition. If possible, include multiple, original photos of the item rather than a photo from a company website.
When recording videos for your listings, be sure to:
Speak about what you want buyers to pay attention to or know about your product.
Show the product and details of the product that you want buyers to be aware of.
Add a detailed description of the item and its condition. Be sure to describe any stains or tears.
If you're selling used clothing or shoes, make sure they're as clean as possible.
If you're selling personal hygiene items, these items should be brand-new and in the original, sealed packaging.
Make sure you both agree on the price of the item and the exact location of your local pickup.
Have the buyer look over the item and make sure it's what they want before you accept payment.
Sort by distance or new listings on Facebook Marketplace
Sort by distance or new listings on Facebook Marketplace
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Turn your Facebook Marketplace notifications on or off
Turn your Facebook Marketplace notifications on or off
To turn your Marketplace notifications on or off, you'll need to use the Facebook app.
To adjust your Marketplace notifications:
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Scroll down to Help & settings
, then tap Settings
.
3.
Scroll down and tap Notification settings
, below Notifications
.
4.
Tap See More
below the What notifications you receive
section.
5.
Scroll down and tap 
Marketplace
.
Marketplace
.6.
Tap the buttons to right of the notification type to turn them off or on.
Follow or unfollow someone on Facebook Marketplace
Follow or unfollow someone on Facebook Marketplace
When you follow someone on Marketplace, you'll get notifications when they create new listings. You may also see their listings in your Feed.
Follow someone on Marketplace
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Tap 
Marketplace
. If you can't see
Marketplace
, tap See more
.
Marketplace
. If you can't see
Marketplace
, tap See more
.3.
Find a listing from the person you want to follow.
4.
Scroll down to the seller's name and tap his name, then tap Follow
.
You can also learn how to report someone on Marketplace
or block someone on Facebook
.
Turn Following On or Off
Turn Following On or Off
You can only turn following on or off from the Facebook for iPhone or Android app.
If you allow following on Marketplace, anyone on Marketplace can follow you and see how many followers you have.
If you turn off following for Marketplace, you'll lose any existing followers even if you turn it on again.
Keep in mind that following on Marketplace is separate from following on Feed. If you turn off following on Marketplace, it won't change who can follow you on Feed
.
Trust and Safety
Buy and sell responsibly on Facebook Marketplace
Buy and sell responsibly on Facebook Marketplace
When shopping on Facebook, please make sure you are logged into the real Facebook website
.
If you see any signs of suspicious activity, immediately cancel the transaction, report the listing or person
and call the local authorities if necessary.
To help promote your safety, we encourage you to review the following tips for buying and selling responsibly, in addition to using your best judgment:
Meeting in-person
Meeting in-person
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling.
When buying and selling during this time, please follow local guidelines on physical distancing and staying home.
If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area. Create and share your meeting plan
with a trusted friend or family member through Messenger.
Learn more tips for meeting someone in person from Marketplace
.
Clean and disinfect items
Clean and disinfect items
Clean and disinfect any item you intend to sell.
If you buy an item, make sure to clean it before bringing it into your home.
Learn about the guidelines from the CDC
on cleaning and disinfecting products.
Learn which items are not allowed on Facebook
Learn which items are not allowed on Facebook
All listings on Facebook need to follow our Commerce Policies
.
Information on our ongoing COVID-19 efforts across Facebook can be found in Facebook's Newsroom
.
Review the seller’s profile
Review the seller’s profile
Look at the seller’s Marketplace profile to learn more about the seller
. On their profile, you can see friends you may have in common, review their Marketplace activity, view their other listings and see any ratings they may have received
Consider delivery options for Marketplace items
Consider delivery options for Marketplace items
Some items on Marketplace are eligible for shipping. This means that you can buy and sell items not just near your location. The seller directly ships items to the buyer. Learn about the different ways to buy and sell
.
If shipping isn't available for an item, you can use a pick-up or drop-off service that works for you.
If you are shipping an order, confirm that you have received the buyer's payment before you ship the item.
Use online payment methods
Use online payment methods
Checkout on Facebook
Checkout on Facebook
Instead of messaging the seller to arrange a transaction, you can purchase an item using checkout by tapping Buy now
on the Marketplace listing. Eligible purchases are covered by Purchase Protection
.
Eligible purchases made with checkout
on Facebook are covered by Purchase Protection
. Items exchanged in-person using cash or other person-to-person payment methods are not eligible. When you use checkout on Facebook, our team can mediate disputes, since we can review details about the order.
Be cautious of emails directly from the seller telling you that there was something wrong with your payment through checkout on Facebook. You can view your payment history on Facebook in Activity
.
Local Pickup on Marketplace
Local Pickup on Marketplace
Don't transfer money directly into a seller's bank account. Instead, offer to use a secure person-to-person payment site, such as PayPal or sending and receiving money in Messenger
.
If you choose to pay electronically using wire transfer or money order solutions, avoid payment links and log in directly through the payment method's website.
Keep in mind that cashier and certified checks can be counterfeit. Transactions are between the buyer and seller only, and no third-party guarantee should be involved.
Communicate on Facebook
Communicate on Facebook
Avoid communicating with buyers or sellers privately outside of Facebook. Having a record of your conversations will be helpful in case there is a problem with the purchase or payment later.
Protect your privacy
Protect your privacy
Don't share your financial information (example: PayPal login and password, bank account info) or unnecessary personal information with buyers or sellers.
Don't respond to messages or emails that ask you to provide verification codes or account information, such as your email address and password. Facebook will never ask you for your password. Learn more about what to do if you receive a suspicious email or message that looks like it came from Facebook
.
If you're selling electronics, make sure you've cleared any personal information from the device.
Confirm fair pricing
Confirm fair pricing
We encourage buyers to compare prices before buying an item.
Don’t agree to requests to make additional payments for shipping or other previously unlisted charges from the seller after the transaction is complete.
Reject overpayments from buyers for items, especially if the buyer asks to be reimbursed for overpayment. Requests like this are often part of a counterfeit cashier's check scheme.
Be wary of gift card scams
Be wary of gift card scams
Don’t provide gift card details (such as the claim code) for payment to someone you don’t know, and avoid sales or transactions requiring you to pay specifically with gift cards.
Don't buy gift cards on Marketplace.
Verify the item before paying or sending a deposit
Verify the item before paying or sending a deposit
If you're buying an item, we recommend that you inspect any items you buy to make sure that they're genuine. For high-value items (example: watches, luxury bags), you can request a certificate of authenticity or proof of purchase.
Do not send deposits for apartment rentals without having seen the apartment in person first.
Don't buy or sell recalled items
Don't buy or sell recalled items
In many places, it's illegal to sell recalled items. If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer for this information.
Watch out for counterfeit items
Watch out for counterfeit items
It's illegal to sell counterfeit items in most countries, and counterfeits aren't allowed on Facebook. We recommend that you review any items you buy to make sure that they're genuine. Learn more about counterfeit items
and how Facebook helps protect against counterfeits.
Be cautious when buying or selling cars
Be cautious when buying or selling cars
Double-check deals that seem too good to be true. Scammers may try to use underpriced items to lure buyers into a scam. Before purchasing a car, you can check industry tools such as Kelley Blue Book or other trusted sites to have an idea of what you would expect to pay for a similar car.
You can also try getting a vehicle history report and arranging a car inspection before buying.
If you're a seller, be careful about bouncing checks from buyers or paying for fake transportation or insurance costs for your vehicle.
Learn more
from the Federal Trade Commission (in the U.S.) or your local government agency about getting the vehicle’s history and steps for used car shopping.
Things that can't be listed for sale on Facebook Marketplace
Things that can't be listed for sale on Facebook Marketplace
Products listed on Facebook Marketplace must comply with Meta's Commerce Policies
and the Facebook Community Standards
. Buyers and sellers are also responsible for complying with all applicable laws and regulations.
Examples:
No item for sale
: Anything that isn't a physical product for sale shouldn’t be listed on Marketplace. For example, "in search of" posts, lost and found posts, jokes and news aren't allowed.
Services
: Selling services (example: house cleaning) on Marketplace isn't allowed.
Animals
: Selling animals or animal products isn't allowed on Marketplace. This includes posting about animals for adoption, except by vetted pet adoption matching services
.
Healthcare products
: Medical and healthcare-related products aren't allowed on Marketplace (example: thermometers, first-aid kits).
Recalled products
: If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer or relevant government entity. For example, the US Consumer Product Safety Commission
or the EU Rapid Alert System for Dangerous Non-food Products
.
If your access to Marketplace was removed for going against the Commerce Policies, learn what you can do
.
Learn how to report a listing on Marketplace
.
Note: The information above summarizes parts of the Commerce Policies
for convenience, but you should consult the policies themselves for comprehensive and up-to-date information.
How ratings work on Facebook Marketplace
How ratings work on Facebook Marketplace
Ratings can be provided from the Facebook app for iPhone or Android, not from facebook.com or Facebook Lite.
To share your feedback and help build a better community on Marketplace, you can rate buyers and sellers you’ve interacted with. Buyer ratings are ratings buyers receive from sellers. Seller ratings are ratings sellers receive from buyers.
About buyer and seller ratings
Your ratings may become public once you receive 5 or more eligible ratings. This may include both the seller and buyer ratings you receive. Anyone on Marketplace who can see your Marketplace profile
will be able to see your ratings.
How is my overall rating calculated?
How is my overall rating calculated?
Your overall rating is the average of all eligible ratings you've received. This may include both the seller and buyer ratings you receive. This is calculated as the sum of your star ratings, divided by the number of ratings you received.
How long does it take for a new rating to appear in my overall rating?
How long does it take for a new rating to appear in my overall rating?
To prevent people from being pressured into changing a rating, you can view your rating once you receive a rating and rate the other person back, or 14 days after you receive the rating — whichever comes first.
Can I change, delete or hide ratings that I receive?
Can I change, delete or hide ratings that I receive?
You can’t change, delete or hide the ratings you receive. To keep the system fair and balanced, we don’t allow changes to your own ratings.
Can I change, delete or hide ratings that I gave someone?
Can I change, delete or hide ratings that I gave someone?
You have up to 14 days to delete a rating you've submitted. After 14 days you won't be able to delete it. If you delete a rating, then you won't be able to create a new one for that listing.
You can change a rating that you gave someone until the other person submits their rating for you, or within 14 days — whichever comes first. To prevent people from being pressured into changing a rating, we don't allow changes to ratings after this period.
Why do I have fewer ratings than before?
Why do I have fewer ratings than before?
You may see a drop in your ratings:
When there is a change in the way we collect and show ratings.
When a user deletes their account either as a buyer or a seller.
When a user deletes their account, either as a buyer or a seller, the rating data of that account is also deleted. We take privacy and data deletion policies very seriously. This helps keep our Marketplace community safe.
What should I do if I have a negative experience with a buyer or seller?
What should I do if I have a negative experience with a buyer or seller?
Rating your experience helps us improve Marketplace.
If you had a negative experience on Marketplace, you can:
Leave a rating for the buyer or seller
.
Block the buyer or seller
on Facebook.
Report the buyer, seller or listing
to Facebook.
Contact your local law enforcement if you're concerned about your physical safety, theft
or fraud
.
More about seller ratings
Your seller ratings may become public once you receive 5 or more eligible ratings. This may include both the seller and buyer ratings you receive. Anyone on Marketplace who can see your Marketplace profile
will be able to see your ratings.
Who can leave a rating for a seller?
Who can leave a rating for a seller?
You can rate a seller once you've bought something from them or had a conversation with them on Messenger.
We also allow people to rate sellers even if they didn't complete a transaction because the rating may be about the person's behavior (example: communication, harassing messages).
How do I get a seller rating?
How do I get a seller rating?
There are two ways to get a seller rating:
Sellers can request
that buyers rate them
Buyers can rate sellers
from their conversation on Messenger or from the item listing page on Marketplace. You'll see the Rate seller
option once you've bought something from a seller or had a conversation with them on Messenger.
More about buyer ratings
Your buyer ratings may become public once you receive 5 or more eligible ratings. This may include both the seller and buyer ratings you receive. Anyone on Marketplace who can see your Marketplace profile
will be able to see your ratings.
Who can leave a rating for a buyer?
Who can leave a rating for a buyer?
You can rate a buyer once they’ve bought something from you or you’ve had a conversation with them on Messenger.
We also allow people to rate buyers even if they didn't complete a transaction because the rating may be about the person's behavior (example: communication, harassing messages).
How do I get a buyer rating?
How do I get a buyer rating?
Sellers can rate buyers from their conversation on Messenger or when they mark a listing as sold. Sellers will only see the Rate buyer
option once the buyer has bought something from them or had a conversation with them on Messenger.
Learn more about Facebook Marketplace ratings
Request ratings from buyers on Facebook Marketplace
Rate a Facebook Marketplace seller
Buying and selling electronics on Facebook Marketplace
Buying and selling electronics on Facebook Marketplace
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC)
for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling. Be sure to check and follow local laws and directives that may be in place during this time.If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area or a police station. Let others know where you're headed. You can find a local law enforcement agency
near you in the United States from the USACOPS directory. Read our tips for buying and selling responsibly
on Marketplace and meeting someone from Marketplace in person
.
Here are some tips you may want to consider when you're buying or selling electronics on Marketplace (example: phone, tablet, video game console).
Tips for selling electronics on Marketplace
Tips for selling electronics on Marketplace
Clear your personal information from the device
to help protect your privacy .
If you aren't sure how to do this, ask the device manufacturer, or search online for help information about removing your personal data.
Write down the device's serial number
in case you need it later. If you aren't sure how to find your device's serial number, ask the device manufacturer or search online for help information about it. For mobile phones, you may want to find the International Mobile Equipment Identity (IMEI) number.
Be clear about the condition of the item
. Take and upload as many high-quality photos as you can. We also suggest including details about any issues or flaws, and if the item is new or used. You can always edit your listing
to change the description or add photos.
List the actual price you're asking for the item
. Setting the price as $1 or another too-low price can be confusing or misleading for buyers, and goes against our Commerce Policies.
Get to know the person you're selling to
by visiting their Marketplace profile
. You can see their profile picture, any ratings they've received from other buyers and sellers, and when their Facebook account was created.
After the sale is complete
, mark the item as sold
and rate the buyer
to help other people who are considering buying or selling to them on Marketplace.
Tips for buying electronics on Marketplace
Tips for buying electronics on Marketplace
Research the cost of the item
you're looking for, and be cautious about any electronics with unusually low prices. If a listing price seems too good to be true, it may be a scam.
Get to know the person you're buying from
by visiting their Marketplace profile
. You can see their profile picture, any ratings they've received from other buyers and sellers, and how long they've been on Facebook.
Get details about the condition
of the item. Ask the seller for more photos and info if needed.
Make sure the item works as expected
before completing the sale. We recommend that you use a peer-to-peer digital payments service.
After the sale is complete
, rate the seller
to help other people who are considering buying or selling to them on Marketplace.
Issues with buying or selling on Marketplace
Issues with buying or selling on Marketplace
If you have a negative experience with someone on Marketplace, you can:
Block the buyer or seller
on Facebook.
Report the buyer, seller
or listing
to Facebook.
Leave a rating
for the buyer or seller.
Contact your local law enforcement if you're concerned about your physical safety, theft
or fraud.
Facebook's responsibility for things sold in a group or Marketplace
Facebook's responsibility for things sold in a group or Marketplace
Groups focused on buying, selling or promoting products are subject to our Commerce Policies
and may have different features available for admins. You must be an adult, based on the laws in your country, in order to buy, sell or see listings in a Facebook buy and sell group (example: at least 18 years old in the United States or at least 20 years old in Thailand). If you’re not an adult, you can still participate in the group, outside of listings.
Both buyers and sellers are responsible for things sold in a Facebook buy and sell group or on Marketplace.
Buyers:
Any sale made through a Facebook buy and sell group or an individual seller on Marketplace is between you and the seller. If you have any questions about the things you're buying in a Facebook buy and sell group, try messaging the seller
. You can also report a seller
to Facebook.
Sellers:
Please describe the items you're selling clearly and make sure you're following both our Terms of Service
, Community Standards
and Commerce Policies
. Also, in certain countries (such as Germany, Austria and Switzerland), people selling for business purposes are required by law to provide information about their identity, including their name, street address, email, registration number and/or VAT number. If you’re not sure if this requirement applies to you, you may wish to seek the advice of a qualified attorney with local expertise.
Keep in mind that:
Items sold on Facebook must follow our Commerce Policies
.
Items purchased with checkout with shipping may be covered with Purchase Protection
.
Facebook may limit the frequency of listings to prevent misuse of buy and sell groups or Marketplace.
Select rights owners may be able to search buy and sell group posts to prevent the misuse of intellectual property on Facebook
.
