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Fix a Problem

This collection of articles is meant to help you troubleshoot problems with your profile picture, cover photo, timeline, posts, and profile.

If you're having trouble logging into your account, you can learn how to fix a login problem .

You can also learn about your privacy and keeping your account secure .

Fix a problem

I can't change the privacy settings on an individual Facebook post.

I can't change the privacy settings on an individual Facebook post.

When you post something on Facebook, you should be able to choose who will see that post using the audience selector . If you're unable to change these settings, please let us know more .

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Add or change your cover photo on Facebook

Add or change your cover photo on Facebook

A cover photo is the larger photo at the top of your profile, above your profile picture. Like your profile picture, cover photos are public , which means anyone visiting your profile will be able to see them.

Add or change your cover photo

1.

Tap

in the top right of Facebook, then tap your name.

2.

Tap

in the bottom right of your cover photo.

3.

Tap Select photo on Facebook to choose from an album on Facebook.

4.

Drag the photo to adjust.

5.

Tap Set as Cover Photo .

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How could it be better?

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The information is confusing

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My Facebook timeline isn't loading.

My Facebook timeline isn't loading.

If your entire timeline is blank or the only thing loading on your timeline is your cover photo, please let us know .

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

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Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

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The information is confusing

The solution doesn’t work

I don’t like the product or policy

Other

I'm sending text messages (SMS) to post things on Facebook but it's not working.

I'm sending text messages (SMS) to post things on Facebook but it's not working.

First, make sure that you've turned on Facebook texts . If you're receiving texts (SMS) but are having trouble sending them, try these troubleshooting tips:

Check that you're sending your texts (SMS) to the correct number .

Make sure that your phone doesn't include a signature at the end of your texts. This can interfere with Facebook mobile correspondence.

Check that outgoing texts are still included in your service plan.

Try contacting your mobile carrier for help, especially if you receive any error messages when you try to send your text.

If none of the above information resolves your issue, learn how to report a problem .

If you think someone is using your number or email to create an account, learn how to report an impersonation .

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

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The information is confusing

The solution doesn’t work

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Other

I can’t find the information I’m looking for in my Facebook activity log.

I can’t find the information I’m looking for in my Facebook activity log.

You can use the filters in your activity log to find specific things on Facebook , such as your posts, your photos and videos, things you've been tagged in and things you've hidden from your timeline. Learn more about how to use your activity log .

If you still can't find the information you're looking for in your activity log, it could be because:

It doesn't exist for the category or dates that you're reviewing.

For example, you won't see any activity about events in 2005 because Facebook Events didn't exist yet.

It isn’t accessible through activity log. You can also find your information using:

Access Your Information . Access Your Information shows a summary of your Facebook information that you can access at any time and in a single place. Your information is categorized by type so you can find what you're looking for. Learn more about accessing your information on Facebook .

Download Your Information . Use Download Your Information to download a copy of your Facebook information. You can choose to download a complete copy of your information, or you can select the specific categories and date ranges you want. Learn more about downloading your information on Facebook .

Review the categories of data available to you .

The information was deleted from Facebook.

You won't find information or content that you deleted because we delete that content from Facebook.

We may no longer be storing the data. For more information on how long we store data, visit our Privacy Policy .

Was this helpful?

How could it be better?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

What went wrong?

Can you say more?

Keep in mind that this form is for feedback only and you won’t receive a reply. Please don’t include personal information about you or someone else. Learn more about how to report something to Facebook.

Thanks

Your feedback helps improve this answer for everyone.

The information is confusing

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