Fix a Login Problem
Facebook.com on mobile browsers is in the process of being updated. See more
Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less
Login Help
Recover Your Facebook Account if You Can’t Log In.
Recover Your Facebook Account if You Can’t Log In.
If you're having trouble logging into your Facebook account, here are some things you can try.
Recover your Facebook account using the Find Your Account page
1.
Go to the Find Your Account page at facebook.com/login/identify
and follow the instructions. Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.
2.
Search for the account you want to recover. You can search for your account by name, email address, or phone number.
3.
Follow the on-screen steps to reset the password for your account.
You can learn more about what to do
if you're having trouble finding your account using the Find Your Account page.
Recover your Facebook account from a friend's or family member’s account
1.
From a computer, go to the profile of the account you'd like to recover.
2.
Click 
below the cover photo.
below the cover photo.3.
Select Find support or report profile
.
4.
Choose Something Else
, then click Next.
5.
Click Recover this account
and follow the steps.
Fix other login issues
You can’t access the email address or phone number you use to sign in.
You want to find out if your account has been disabled.
You’re having trouble getting recovery codes sent to your phone or email.
You think someone else is using your account or that your account has been hacked.
You forgot your password and want to reset it.
Troubleshoot login with a phone number on Facebook
Troubleshoot login with a phone number on Facebook
If you're having trouble logging into Facebook with your mobile number, try these tips:
Make sure to enter your entire mobile phone number, including the country code
.
Leave out any extra zeros, plus signs (+) or other special characters.
If you're still having trouble, you can try to recover your account:
Go to facebook.com/login/identify
and follow the instructions.
Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.
Other Useful Resources
Check out these login troubleshooting tips
.
Learn about what you can do if you think your account has been hacked or taken over
.
Learn more about what to do if you turned on two-factor authentication and can't login
.
Find your account from the "Find your account" page
Find your account from the "Find your account" page
If you're having trouble logging into your account from the Find Your Account
page, try these tips:
Try entering each email or mobile phone number you've owned (one at a time). You may have added an old email or mobile number to your account and forgotten about it.
Try entering variations of your name, just in case you signed up using a nickname.
Enter your username
, if you've created one. Your username is your personalized Facebook URL:
If you don't know your username, ask a friend to go to your profile and send you the username found in the URL.
Ask one of your Facebook friends to look at the About
section of your profile and send you the email or mobile phone number listed in the Contact Information
section.
If you're asked to enter a friend's name, try a variety of friends if the first friend you try doesn't locate an account. Remember to enter your friend's full name, not just their first name.
If you think your account was taken over by someone else, let us know
.
I have to enter a security code every time I log into Facebook.
I have to enter a security code every time I log into Facebook.
When you're using two-factor authentication
or getting alerts
about logins we don't recognize, we need to be able to remember your computer and web browser information so we can recognize it the next time you try logging in. Some web browser features block this. If you turned on private browsing or set up your browser to clear your history every time it closes, you might have to enter a security code every time you log in. Learn more
.
If your web browser includes a private browsing
or incognito mode
, using it to access Facebook will usually cause this to happen after closing your browser window.
Password Help
Unable to reset password because of password reset limit
Unable to reset password because of password reset limit
Please check your email's spam or junk folder for the email with a password reset link.
In order to keep your account safe, we only let you request a new password a certain number of times each day. If you've reached this limit, you'll need to wait 24 hours before trying to reset your password again.
Note:
if you're still having trouble, we can help you recover your account
.
Problems with resetting your Facebook password
Problems with resetting your Facebook password
Didn't receive a password reset email
If you requested a new password but didn't receive your password reset email:
Check the spam or junk mail folder in your email accounts linked to your Facebook account.
Try to reset your password
again.
Seeing error messages
If you see one of these error messages when you try to reset your password, please try these steps:
Invalid Code
: Copy the full numeric code from the email you received and paste it into the space that says Enter code
.
Invalid Link
: Copy the full link from the email you received and paste it into your browser's search bar.
If you're still seeing an error message, follow the link below to reset your password
.
Can't access recovery email or phone number:
If you can't reset your password because you can't access the email or mobile phone number on your account, here are some things you can try:
Password Reset Tips
Password Reset Tips
Here are some things you can try to get back into your account so you can reset your password.
Use an alternate email or phone number to log in
You may be able to get back into your Facebook account by using an alternate email or mobile phone number listed on your account.
If you don't know what alternate information you have:
1.
Using a computer or mobile phone that you have previously used to log into your Facebook account, go to facebook.com/login/identify
and follow the instructions.
2.
Learn how to reset your password
once you get back into your account.
Check that your mobile number is correct
Make sure to enter your entire mobile phone number, including the country code.
Leave out any extra zeros, plus signs (+) or other special characters.
Try to regain access your email account
If you signed up for Facebook using an email address but you can no longer access the email account, you can try contacting your email service provider to recover your email account.
To get started, check your email sign in screen for an option such as Trouble signing in?
or Forgot password?
If you regain access to your email, you can finish the steps to reset your password
.
Other Useful Resources
Check out these login troubleshooting tips
.
Learn about what you can do if you think your account has been hacked or taken over
.
Learn more about what to do if you're having trouble finding your account using the Find Your Account page.
Recover Your Account If You Can’t Access the Email or Mobile Number on the Account
Recover Your Account If You Can’t Access the Email or Mobile Number on the Account
Here are some things you can try to get back into your account so you can reset your password.
Use an alternate email or phone number to log in
You may be able to get back into your Facebook account by using an alternate email or mobile phone number listed on your account.
If you don't know what alternate information you have:
1.
Using a computer or mobile phone that you have previously used to log into your Facebook account, go to facebook.com/login/identify
and follow the instructions.
2.
Learn how to reset your password
once you get back into your account.
Check that your mobile number is correct
Make sure to enter your entire mobile phone number, including the country code.
Leave out any extra zeros, plus signs (+) or other special characters.
Try to regain access your email account
If you signed up for Facebook using an email address but you can no longer access the email account, you can try contacting your email service provider to recover your email account.
To get started, check your email sign in screen for an option such as Trouble signing in?
or Forgot password?
If you regain access to your email, you can finish the steps to reset your password
.
Other Useful Resources
Check out these login troubleshooting tips
.
Learn about what you can do if you think your account has been hacked or taken over
.
Learn more about what to do if you're having trouble finding your account using the Find Your Account page.
