Manage whether Pages can privately reply to comments in a Facebook group you manage
This feature is only available in some public groups and for some Pages for now. It isn’t available in private groups.
Facebook group admins can choose whether Facebook Pages
can privately reply through Messenger
to comments on their posts. For example, if a restaurant Page posts in a neighborhood group that allows private Page replies, the Page could message anyone who comments on that post.
Allow or don’t allow private replies from Pages in a group you manage
1.
Go to facebook.com/groups
and select your group.
2.
From the group, click Group settings
in the left menu. You might have to click Manage
first.
3.
Scroll down to Manage discussion
.
4.
Click 
next to Private replies
.
next to Private replies
.5.
Select On
or Off
.
6.
Click Save
.
If you don’t see this setting, it may be because this feature isn’t available in your group.
Note that even if admins allow private Page replies:
People in the group can still block Page messages
or report a conversation
.
Pages can only privately reply to comments made within the last 7 days.
Pages can’t privately reply to other Pages.
Admins can turn off private Page replies at any time.
Some Pages might not have access to this feature.
Learn more about:
How to allow or not allow Pages to join
a group you manage.
Post as a Page
or share a Page post
in a group.
Differences between Pages, groups and profiles
.
Businesses on Messenger
.
