My Facebook account is locked and I’m not getting phone or email codes when trying to confirm my account.
This information is for people who are asked to confirm their identity by getting phone or email codes when they try to log into Facebook.
We ask you to do a security check if we think your account's security might have been affected.
If you're having trouble receiving codes to your phone or email address, here are some things you can try:
Sometimes the confirmation codes may take longer to arrive. If you’ve requested several codes already, wait a day before trying again.
Make sure that you're checking the correct phone number or email address for the codes.
If you requested to get a code on your phone and you don't see it, check the blocked messages on your phone. Your phone may be screening or blocking confirmation code texts.
Check your phone's network connection. A poor network connection may be the reason you’re not receiving a code.
Check to make sure your phone has enough space to receive an SMS confirmation text.
Try restarting your phone.
Contact your carrier to check your mobile plan. Sometimes your mobile plan may effect the type of messages you can receive. Ask your carrier what kind of message your current plan allows you to receive.
You can also learn more about what to do if you're having trouble logging into your account
.
