Messaging
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Facebook.com on mobile browsers is in the process of being updated. We’ll be adding updated instructions to the Help Center for features that are available on mobile browsers. Check back over the coming months. See less
Managing Messages
See your Page's messages on Facebook
See your Page's messages on Facebook
Classic Pages on Facebook are updating to the new Pages experience
. You’ll still have access to many of the same features to manage your professional presence, build your brand or business, grow your audience and connect with followers. Your content, insights, ads, Likes and followers will automatically transfer when your Page updates.
Classic Pages
To see your Page's messages:
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Tap 
Pages
, then go to your Page.
Pages
, then go to your Page.3.
Tap Inbox
at the top of the Page.
New Pages Experience
To see your Page's messages:
1.
From your Feed, tap 
in the top right then tap your profile picture.
in the top right then tap your profile picture.2.
Tap Switch Profiles
in the top right of your profile and select your Page.
3.
At the top of your screen, tap 
Learn how to turn on messaging
for your Page.
Create and use saved replies in your Facebook Page's messages
Create and use saved replies in your Facebook Page's messages
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Create and manage labels for Facebook Page messages
Create and manage labels for Facebook Page messages
Classic Pages on Facebook are updating to the new Pages experience
. You’ll still have access to many of the same features to manage your professional presence, build your brand or business, grow your audience and connect with followers. Your content, insights, ads, Likes and followers will automatically transfer when your Page updates.
Log into Facebook on a computer to create and manage labels.
You can create and apply labels to your Page's messages to organize them by category, topic or importance. You can apply more than one label to a message, and you can filter your Page's inbox to see all messages with that label.
You can manage messages and labels for a Page if you have Facebook or task access to a new Page. You must be logged into Facebook on a computer to create and manage labels.
New Pages Experience
If you have task access to a new Page, sign into the Meta Business Suite to create or manage message labels.
To create a label with Facebook access to a new Page:
1.
Log into Facebook, then click your profile photo in the top right.
2.
Click See all profiles
, then select the Page you want to switch into.
3.
At the top right of your Feed, click 
.
.4.
Click a conversation on the left.
5.
On the right, click Manage Labels
next to Labels
.
6.
Enter the name of the new label, then click Add Label
.
To apply a label to a conversation:
1.
Log into Facebook, then click your profile photo in the top right.
2.
Click See all profiles
, then select the Page you want to switch into.
3.
At the top right of your Feed, click
.
.4.
Click a conversation on the left.
5.
On the right below Labels
, click Add Label...
and begin typing the label you want to apply, then select it from the list that appears.
To filter your Page's inbox by a label, click 
above the conversations on the left. Then enter a label name and select the label from the list that appears.
above the conversations on the left. Then enter a label name and select the label from the list that appears.To manage all of your Page's labels, on the right click Manage Labels
next to Labels
. From here, you can click a label's color to change it or click 
to delete it. Deleting a label won't delete messages with that label.
to delete it. Deleting a label won't delete messages with that label. Turn messaging on or off for your Page
Turn messaging on or off for your Page
Classic Pages on Facebook are updating to the new Pages experience
. You’ll still have access to many of the same features to manage your professional presence, build your brand or business, grow your audience and connect with followers. Your content, insights, ads, Likes and followers will automatically transfer when your Page updates.
You'll need to have full Facebook access to a new Page to turn messaging on or off for your Page.
When messaging is on, people with Facebook and task access to a new Page can send a private message from the Page to anyone who's sent the Page a message. Private messages can also be used to respond to comments on a Page's post
.
Note: Pages can respond to messages from a profile, but can’t start a chat with a profile that hasn’t messaged the Page first. Pages can't send messages to profiles or other Pages that have blocked the Page.
New Pages Experience
Note: Managing pages that have been updated to the new Pages experience is not available on the classic mobile browser experience. To manage these pages, use the Facebook app for iPhone and Android.
To turn messaging on or off for Pages you have Facebook access to:
1.
From your Feed, tap
in the top right then tap your profile picture.
in the top right then tap your profile picture.2.
Tap Switch Profiles
in the top right of your profile and select your Page.
3.
Tap
in the top right of Facebook.
in the top right of Facebook.4.
Tap Settings & privacy
, then tap Settings
.
5.
In the left menu, tap How people find and contact you
.
6.
Tap 
next to Allow people to message your Page?
, to turn it on or off.
next to Allow people to message your Page?
, to turn it on or off.Automated Responses
Turn instant replies to Page messages on or off
Turn instant replies to Page messages on or off
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Create an away message for your Facebook Page
Create an away message for your Facebook Page
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Set your Page’s messaging status to away
Set your Page’s messaging status to away
Classic Pages on Facebook are updating to the new Pages experience
. You’ll still have access to many of the same features to manage your professional presence, build your brand or business, grow your audience and connect with followers. Your content, insights, ads, Likes and followers will automatically transfer when your Page updates.
Pages that you manage may be in the new Pages experience. Learn more about new Pages
. To set your Page's messaging status to away, log into Facebook on a computer.
You can set your Page’s messaging status to away for up to 12 hours. Learn how to create an away message for your Page
that's automatically sent to people who message your Page when your Page's messaging status is set to away.
Note: Messages received when your Page is away aren't included in your Page's response rate or response time
.
Learn how to automatically set your Page's messaging status to away
when your business is closed.
New Pages Experience
If you have Facebook or task access to a Page, you can set your Page’s messaging status to away.
To set your Page to away with Facebook access:
1.
Log into Facebook, then click your profile photo in the top right.
2.
Click See all Profiles
, then select the Page you want to switch to.
3.
Click
in the top right of Facebook.
in the top right of Facebook.4.
In the top right of your Inbox
, click 
Available
.
Available
.5.
From the dropdown menu, click Away
. You can also choose to Edit away message and schedule
.
To set your Page’s messaging status to away with task access:
1.
From your Feed, click 
Pages
in the left menu.
Pages
in the left menu.2.
Below the Page you want to manage, click Manage Page
and then click Meta Business Suite
.
3.
In the left menu click Inbox
.
4.
In the top right of your inbox, click
Available
.
Available
.5.
From the dropdown menu, click Away
. You can also choose to Edit away message and schedule
.
Schedule when your Facebook Page's messaging status is set to away
Schedule when your Facebook Page's messaging status is set to away
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Create an automated Messenger greeting for your Facebook Page
Create an automated Messenger greeting for your Facebook Page
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Response Rate and Time
Learn how Facebook Pages get the "Very responsive to messages" badge
Learn how Facebook Pages get the "Very responsive to messages" badge
The 
Very responsive to messages
badge shows people which Pages respond quickly and consistently to private messages. To get the badge, your Page must have achieved both of the following over the last 7 days:
Very responsive to messages
badge shows people which Pages respond quickly and consistently to private messages. To get the badge, your Page must have achieved both of the following over the last 7 days:
A response rate of 90%.
A response time of 15 minutes.
When your Page has the badge, anyone can see it. When your Page doesn't have the badge, only people who help manage your Page can see responsiveness info on your Page.
Learn how response rate and response time
are defined for your Page.
Learn how response rate and response time are defined for your Page
Learn how response rate and response time are defined for your Page
Your Page's response rate and response time measure how quickly and consistently you and other people who manage your Page respond to messages. If you have a high response rate and fast response time, people who visit your Page will see a
Very responsive to messages
badge.
Very responsive to messages
badge. Response Rate
Response Rate
Your Page's response rate is the percentage of messages that you and other people who manage your Page respond to.
A message counts toward your Page's overall response rate if it's the first message a person sends your Page after neither of you has sent messages for at least 24 hours. Your Page's overall response rate is based on messages received in the 30 days prior to the last message that counted toward your response rate. For example, if it's September 6, and the last message your Page received that counted was on August 30, then your Page's response rate is based on messages that occurred from August 1 to August 30.
If your Page has received fewer than 10 messages in this time span, your Page's response rate will be based on the last 10 messages received. If your Page has received fewer than 10 messages total, it'll be based on all messages ever received.
Response Time
Response Time
Your Page's response time gives people an expectation of the amount of time it takes your Page to respond to messages.
A message counts toward your response time if it's a response to the first message a person sends your Page after neither of you has sent messages for at least 24 hours.
Your Page's response time is an average of the fastest 90% of response times to messages received in the 30 days prior to the last message that counted toward your response rate. For example, if it's September 6, and the last message your Page received that counted was on August 30, then your Page's response time is based on messages that occurred from August 1 to August 30.
If your Page has received fewer than 10 messages in this time span, your response time will be based on the last 10 messages. If your Page has received fewer than 10 messages total, it'll be based on all messages ever received. People can see your response time when they visit your Page or when they open a chat with your Page in Messenger.
What Messages Are Included In My Page's Response Rate and Time?
What Messages Are Included In My Page's Response Rate and Time?
Message replies that your Page sends manually and via API (such as from a bot) are included in the calculation of your Page's response rate and time.
What Messages Aren't Included In My Page's Response Rate and Time?
What Messages Aren't Included In My Page's Response Rate and Time?
The following types of messages aren't included in the calculation of your Page's response rate and time:
Instant replies
.
Away messages
.
Messages people send you when you're away from your Inbox
.
Messages marked as spam or that you mark as done.
Messages people send within the first 24 hours in response to a Page-initiated message, such as a broadcast or a private reply to a comment or recommendation.
