Commercial and Consumer Debt Collection Anywhere In The State of Colorado
|Office Share (Virtual Office ) Overview|
Stokes & Wolf, P.C. would like to serve as your Colorado office to enable you to comply with the in-state office requirement of the Colorado Fair Debt Collection Practices Act.Our office currently serves as the Colorado office for over 50 out of state collection agencies.As discussed below, we would likely be providing an upgrade over your current Colorado office sharing arrangement.
In 2010, House Bill 10-1222 continued the requirement of the Colorado Fair Debt Collection Practices Act that your agency maintain a Colorado office.The bill also requires that you include your in-state office address and phone number in your written communications to Colorado debtors and also requires that your in-state office accept debtor payments made at that office.Rule 1.09(1)(c) and Rule 2.01(2) of the Rules of the Administrator, Colorado Fair Debt Collection Practices Act implement these new requirements.
As a result of these changes, more consumer debtors are calling the in-state office and coming in with payments or to discuss the account.This creates risk for the in-state office personnel of violating the Federal Fair Debt Collection Practices Act and the Colorado Fair Debt Collection Practices Act.
It is critical that in-state office personnel be fully knowledgeable about and able to comply with these Acts since both your collection agency and the in-state office provider could be sued for in-state office violations.This collection agency liability for violations of the Colorado Fair Debt Collection Practices Act is stated in Rule 1.09(2) .
Our law firm’s practice has for many years been limited to commercial and consumer debt collection so our staff is fully knowledgeable about both the Federal and Colorado Fair Debt Collection Practices Acts.We have served as a local Colorado office to out-of-state collection agencies since 1994 without one complaint about a violation of the Acts.We have a personablestafffor dealing with your debtors both on the phone and in person and whodebtors find most helpful.Our Agreement For Colorado Office Sharing For Out-Of-State Collection Agency provides that we will hold you harmless for any of our office’s violations of either the Federal Fair Debt Collection Practices Act or the Colorado Fair Debt Collection Practices Act.
Dealing With Your Debtors
To deal with your debtors who choose to call the Colorado office, our phone system routes that call to a voicemail answering with the name of your company.This is possible because when you use our office, we will assign you a Colorado office phone number unique to your collection agency.The voicemail directs the debtor to press 1 to speak to the next available agent, which will then route the call directly to your office without us having to speak to your debtor.The second voice mail option directs any debtors wishing to make an appointment in your Denver, Colorado office to press 2, which will ring another line in our office which we will answer to set up an appointment for the debtors to come in to make a payment or to discuss the account in person.If they want to discuss the account, we will of course conference in your collector, who will handle the discussion.If they make a payment, we e-mail you immediately to advise you of the payment so that you can post the payment by the next business day as required by Rule 2.12.This sophisticated phone system results in your debtors reaching your home office instantly the same as if they had called your office directly but still enables the few debtors wishing to meet in person at this office to do so.
Your Local Colorado Office
Our office also complies with Rule 1.09(a) requiring that we post signs or directories displaying all collection agencies for whom our office provides a local Colorado office. We provide such a directory at our office suite and on the lobby building directory.In talking to other office providers, we find that they have not been complying with this requirement.This failure could expose you to liability.
Fees For Your Local Colorado Office
We would like to provide your Colorado office starting upon the termination of any current contract you have for an in-state office.Our fee is $1200.00 per year payable January 1 st . We will prorate the charge for a partial year.For no additional charge, Stokes & Wolf, P.C. will serve as the agent for service for your business in Colorado.
Please call our office with any questions.We will provide you with a copy of our standard contract if you call us or use our email form specific for this purpose.
All collections are covered with a $500,000.00 lawyers liability policy.
Important Legal Notice: Stokes & Wolf, P.C. is a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. These materials have been prepared by Stokes & Wolf, P.C. for informational purposes only and are not legal advice. This information is not intended to create, and receipt of it does not constitute an attorney-client relationship. Internet subscribers and online readers should not act upon this information without seeking professional counsel. Please do not send us confidential information until you speak with our office and get authorization to send that information to us.