ITC Operations Technician
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Please see Special Instructions for more details.
This position is a 12-month term position
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Position Details
Position Information
Posting date
05/15/2024
Closing date
Open Until Filled
Yes
Position Number
1127597
Position Title
ITC Operations Technician
Department this Position Reports to
Client Services
Hiring Range Minimum
$22.05/hr.
Hiring Range Maximum
$27.56/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Part time w/end date
Scheduled Months per Year
12
Scheduled Hours per Week
20
Schedule
M-F, 8a-12p, 1p-5p, multiple shifts available
Location of Position
Hanover, NH
Remote Work Eligibility?
Hybrid
Is this a term position?
Yes
If yes, length of term in months.
12
Is this a grant funded position?
No
Position Purpose
The ITC
Operations Technician collaborates with the Information, Technology, and Consulting Client Services teams to offer essential operational technology support across Dartmouth’s campus. This role ensures effective and efficient technology interactions for students and faculty, facilitating both academic and administrative functions through robust technical assistance.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Associate degree or an equivalent combination of education and experience in a technology support role.
- Proven ability to learn and adapt to new technology and changing support demands.
- Strong capability in supporting desktop and mobile operating systems, applications, and peripherals.
- Demonstrates effective interpersonal communication skills, and ability to work collaboratively in a team-oriented environment.
- Ability to work effectively under minimal supervision in a dynamic, fast-paced environment.
- Ability to work flexible hours, including mornings, evenings, and weekends.
- Regular physical activity such as brisk walking, lifting, and occasional work from elevated positions is required.
Preferred Qualifications
- Prior experience in a technology support position, especially within an academic setting.
- Familiarity with IT service management tools and software.
Department Contact for Recruitment Inquiries
Jonathan Kulp
Department Contact Phone Number
603.646.6110
Department Contact for Cover Letter and Title
Joel Vodila
Department Contact's Phone Number
603.646.9050
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
This position is a 12-month term position
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
| Description | Student Technology Support
· Provides comprehensive assistance with setup, troubleshooting, and support for accounts, operating systems, applications, computers, devices, and peripherals to enhance user experience and system functionality.
|
|---|---|
| Percentage Of Time | 30% |
| Description | Course Operations Support
· Ensures reliable audio-visual system and computer functionality for on-campus courses through verification and troubleshooting processes.
· Delivers prompt support by answering calls and providing remote or on-site troubleshooting to restore service swiftly.
· Assists in the setup, operation, and troubleshooting of platforms for online course delivery.
|
|---|---|
| Percentage Of Time | 35% |
| Description | Event Support
· Manages setup, operation, and troubleshooting of audio-visual equipment for campus events, ensuring technical reliability and client satisfaction.
· Provides client consultation,
· training, and guidance on managing self-service event technologies.
|
|---|---|
| Percentage Of Time | 25% |
| Description | Training and Development-
· Develops and maintains expertise in key areas through ongoing training and development opportunities.
· Collaborates with colleagues to enhance collective knowledge and skills, ensuring high service standards.
· Creates and updates documentation for technical processes and solutions.
· Mentors and supports student employees to promote continuous service improvement.
|
|---|---|
| Percentage Of Time | 5% |
-
| -- | Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. |
|---|---|
| -- | Performs other duties as assigned. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn’s Job Board
- RecruitMilitary
- Dartmouth’s Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Documents Needed to Apply
Required Documents
- Cover Letter
- Resume
- Curriculum Vitae
- Additional Document #1
