Client Technology Consulting
Who We Are
Client Technology Consultingprovides client-centered consulting and support services that empower our clients to effectively use technology in their teaching, learning, research, and work at Dartmouth. We support Dartmouth computers and devices, software solutions, AV solutions, and accounts for clients in the A&S and Guarini schools.
Our Core Values
Adaptability:We create and embrace change that challenges us to grow or work in a new way.
Communication:We communicate effectively to create understanding and connection.
Learning and Knowledge:We continuously learn and then share our knowledge.
Relationships:We build and maintain strong relationships founded on trust, understanding, and partnership.
Teamwork:We are a team that works collaboratively to accomplish shared goals and succeed together.
(Are you an alum or affiliated with Geisel, Thayer, or Tuck? Find help here: Technology Support Resources
.)
Meet our Leadership Team
Service Desk (Willow) Team
The Service Desk (Willow) team is your first point of contact for technology issues and questions. We provide remote support to quickly fix issues or connect you with the right IT resources. Technology not working right? Have a question? Give us a call!
603-646-2999 | toll-free 1-855-764-2485
Consulting Teams
Did you know that you have a Client Technology Consulting team? Your consulting team is here to help you navigate the world of Dartmouth technology. We partner with you to understand your work and explore how technology can help. We also manage core client technologies and work with the Service Desk team to resolve complex IT issues.
Consulting & Support for Dartmouth:
Computers
Software
Accounts
Printers
AV Systems
More Information
Contact Your Team
Contact Team
help@dartmouth.edu
Something broken? Call the Service Desk:
603-646-2999 | toll-free 1-855-764-2485
Find My Team - Academic Departments
Find My Team - Administrative Departments
Our Services
Click on any of our services below to learn more.
Technology Consulting
Client Technology Consulting is your guide to technology at Dartmouth. Have a question or need help with your tech? Let us know and we'll help solve the problem or connect you with the right resources to assist. Example services:
- Department file storage consultation
- Communication and collaboration tools consultation
- ITC Rapid Review
for new solutions
Computer & Device Support
Please see Computer and Device Service Levels
for more information.
Faculty and Staff:
- Premier support is provided for Dartmouth computers in the Dartmouth Equipment Program.
- Standard support is provided for Dartmouth-owned computers.
Students:
Hardware or software that is considered End-of-Support or End-of-Life by the manufacturer or no longer receives regular security updates is not supported on campus or by ITC Staff. Beta versions are not supported. Devices found to be vulnerable to exploitation or running insecure software will be removed from the network.
Operating System (OS) Support
Please see: Supported Operating Systems
.
Hardware Triage and Referral
Computer Sales and Service
in 001 McNutt Hall provides computer hardware repair services when needed. Please work with a member of the Service Desk for initial diagnostics and referral to the Repair Shop.
Software Support
- Support is provided for applications licensed by Dartmouth College for Dartmouth business.
- Examples include: Google Workspace, Zoom, and GlobalProtect VPN.
- Best effort will be made to help install and troubleshoot other software needed for your role at Dartmouth.
- Examples include: Snagit and Camtasia.
- Departments are responsible for providing and maintaining licenses for non-enterprise software.
- Examples include departmental or individual purchase of: Asana, Trello, and Evernote.
AV Support
We support Dartmouth AV solutions.
Classroom and Conference Room AV Support
Maintenance and repair support is provided for 1DAV classrooms and conference rooms.
📞 Tech issues in an A&S classroom? Call 603-646-2999-> Option 1
Service Requests
- Classroom Support
- support is provided for centrally booked A&S classrooms
- Conference Room Support
- support is provided for 1DAV designed and installed conference room systems
- Other AV Systems
- for other AV systems experiencing issues, 1DAV can provide courtesy guidance on options and consult on long term supported solutions
- Digital Signage - support is currently limited to consultation while Dartmouth works towards a central institutional solution
Scheduled Classroom Capture
Classroom Capture is a scheduled recording service that captures the presenter through classroom cameras and microphones along with content displayed. Recordings are made available through a Panopto folder in Canvas. Classroom Capture is supported by 1DAV in identified classrooms.
Service Requests
AV Training
Training is provided for ITC support AV solutions.
Service Requests
- Classroom Orientation
- Teaching in a new classroom? We can meet and walk through the features of the room.
- AV Solution Training
Event AV Support
Limited AV support services may be available for events. Service is requested by the client through virtual EMS or by working with Conferences & Events
. More information coming soon.
*Note - availability of event AV support services is currently limited due to staffing constraints
Services
- Standard Event Support
- Premier Event Support
Account Support
The Service Desk serves as the primary point of contact for Dartmouth account access and identity management support. 📞 Issues with Duo or logging into your Dartmouth Account? Call 603-646-2999
Service Requests
Printer Support
Support is provided for current Dartmouth-owned and leased Konica Minolta printers.
Department Printers
Printers can be leased or purchased by contacting Procurement.
- Wired network setup of printer (no wireless)
- Basic troubleshooting
Printer broken?
Support for the printer hardware is provided by Konica Minolta as part of their service agreement with Dartmouth College. If you have a Konica Minolta device that is not functioning correctly, please notify your department administrator so they can request support:
- Submit a service request through mykmbs.com
(unique login credentials).
- Call Konica Minolta at 800-456-5664. You will need to provide the ID number of the machine.
GreenPrint - A&S Student Printing
GreenPrint is Dartmouth's on-campus printing system for A&S students. Documents are sent to the GreenPrint system and can be printed at any of the 30 GreenPrint stations located across campus.
See GreenPrint - Home
(dartgo.org/greenprint) for more information.
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Our Story
Over the past five years, our group has evolved significantly by bringing together multiple technical teams that used to operate separately. These teams include "Service Desk", "Academic Technology Consulting", and "Classroom Technology Services". At the same time, our consulting and solution management work has expanded to meet institutional demands. We will continue to evolve in the coming years as we align with college priorities and client needs.
The Client Technology Consulting department operates under the HR org designation "617 - Campus IT Support", and you may see this name reflected in various directory systems.
A brief history of Client Technology Consulting:
- Fall 2023 - Client Technology Consulting department is formed
- Summer 2023 - New Service Desk (Willow)
team joins
- Spring 2023 - AV support ( Classroom Technology Services
*) team joins
- Fall 2021 - Client Solutions Engineering team is formed in Client Services based on work pioneered by Campus IT Support staff
- Spring 2020 - COVID-19 pandemic creates shift to fully remote teaching/learning and work
- Winter 2020 - Client-centered support teams (Birch, Elm, Maple) are formed
- Fall 2019 - ITC Client Services group, including Campus IT Support, is formed under the leadership of Maureen Hennigan
- Spring 2018 - Academic Technology Consulting
team joins the Service Desk
team in the Campus IT Support org
* The "Classroom Technology Services" org is now used by ITC's AV Design & Engineering team
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