Mac: Certificate authentication

These step-by-step instructions will assist Mac users who experience a certificate issue when logging in to e-Services using the Safari browser.

1. Update certificate information in Keychain Access
   1. Open the Macintosh HD
   2. Click Applications → Utilities → Keychain Access.app
      
   3. In the window that displays
      1. In the Keychainssection, click System Roots
      2. In the Categorysection, click All Items
         
         
   4. In the search box, type “com.apple.idms” (without the quotes)
      
   5. Delete all certificates that display
   6. Close the Keychainwindow
2. Open Safari and log in to e-Services. If you continue to have issues logging in to e-Services ( my.depauw.edu/e ), contact the HelpDesk.

Updated: 3/4/2021