Contacts for GRE® Test Takers\r\n
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Still need help?
Before contacting us, have the following information (if applicable) ready:\r\n
- \r\n
name
\r\n \r\naddress
\r\n \r\ndate of birth
\r\n \r\ntest date
\r\n \r\nregistration number or appointment number
\r\n \r\nETS ID number
\r\n \r\ntelephone number
\r\n \r\n
Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test.
\r\n\r\n"}}" id="text-3172fe661d" class="text-3172fe661d cmp-text">
Before contacting us, have the following information (if applicable) ready:
-
name
-
address
-
date of birth
-
test date
-
registration number or appointment number
-
ETS ID number
-
telephone number
Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test.
Disclosing Personal Test-taker Information\r\n
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.
\r\n"}}" id="disclaimer-337bd4cab0" class="disclaimer-337bd4cab0 cmp-text">Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.
For general inquiries, including assistance with your ETS account, contact GRE Services:\r\n\r\n
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| Hours: | \r\nMonday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time \r\nexcept for U.S. holidays | \r\n
|---|---|
| Email: | \r\nSubmit Questions and Comments to the GRE Program | \r\n
| Phone: | \r\n1-609-771-7670 | \r\n
| Toll-free Phone: | \r\n1-866-473-4373 \r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada | \r\n
| Fax: | \r\n1-610-290-8975 | \r\n
| Mail: | \r\nGRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA | \r\n
| Overnight Mail: | \r\nGRE Services; 1425 Lower Ferry Road; Ewing, NJ 08628 USA | \r\n
For general inquiries, including assistance with your ETS account, contact GRE Services:
Hours:
Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
except for U.S. holidays
Phone:
1-609-771-7670
Toll-free Phone:
1-866-473-4373
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:
1-610-290-8975
Mail:
GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
Overnight Mail:
GRE Services; 1425 Lower Ferry Road; Ewing, NJ 08628 USA
If you are a test taker in India, contact GRE Services:\r\n\r\n
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| Hours: | \r\n8 a.m. to 8 p.m., 7 days per week, India Standard Time \r\nexcept for local holidays | \r\n
|---|---|
| Email: | \r\nGRESupport4India@ets.org | \r\n
| Toll-free Phone: | \r\n+18001200371 \r\nfor test takers in India \r\n | \r\n
If you are a test taker in India, contact GRE Services:
Hours:
8 a.m. to 8 p.m., 7 days per week, India Standard Time
except for local holidays
except for local holidays
Email:
Toll-free Phone:
+18001200371
for test takers in India
For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:\r\n\r\n
\r\n"}}" id="text-33eeddb18c" class="text-33eeddb18c cmp-text">
| Hours: | \r\nMonday–Friday: 9 a.m.–5 p.m. Korea Standard Time \r\nexcept for local holidays | \r\n
|---|---|
| Email: | \r\nGRESupport4Korea@ets.org | \r\n
| Phone: | \r\n1-609-948-8244 | \r\n
| Toll-free phone: | \r\n+00308131924 \r\nfor test takers in Korea | \r\n
For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:
Hours:
Monday–Friday: 9 a.m.–5 p.m. Korea Standard Time
except for local holidays
except for local holidays
Email:
Phone:
1-609-948-8244
Toll-free phone:
+00308131924
for test takers in Korea
for test takers in Korea
Contact GRE Services for help with:\r\n\r\n
\r\n\r\n
\r\n"}}" id="text-9f675f243e" class="text-9f675f243e cmp-text">
- \r\n
- your ETS account, including password assistance \r\n
- rescheduling or canceling an at home testing appointment \r\n
- reporting issues with downloading the ETS Secure Test Browser \r\n
- reporting issues after at home testing \r\n
| Hours: | \r\nMonday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time \r\nexcept for U.S. holidays | \r\n
|---|---|
| Email: | \r\nSubmit Questions and Comments to the GRE Program | \r\n
| Phone: | \r\n1-609-771-7670 | \r\n
| Toll-free Phone: | \r\n1-866-473-4373 \r\n for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada | \r\n
\r\n
Contact ProctorU® for help with:
\r\n- \r\n
- reporting issues with the ProctorU secure monitoring system \r\n
- questions about the system requirements for taking the test at home \r\n
- resolving issues detected by the ProctorU Equipment Check \r\n
Please have your name, test date and the email address used in your ETS account when contacting ProctorU.
\r\n| Hours: | \r\nSupport is available via live chat and phone 24/7. | \r\n
|---|---|
| Live Chat: | \r\nA live chat option is available within your ProctorU account. | \r\n
| Email: | \r\nsupport@proctoru.com | \r\n
| Phone: | \r\n1-855-772-8678 | \r\n
Contact GRE Services for help with:
- your ETS account, including password assistance
- rescheduling or canceling an at home testing appointment
- reporting issues with downloading the ETS Secure Test Browser
- reporting issues after at home testing
Hours:
Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
except for U.S. holidays
Phone:
1-609-771-7670
Toll-free Phone:
1-866-473-4373
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Contact ProctorU ® for help with:
- reporting issues with the ProctorU secure monitoring system
- questions about the system requirements for taking the test at home
- resolving issues detected by the ProctorU Equipment Check
Please have your name, test date and the email address used in your ETS account when contacting ProctorU.
Hours:
Support is available via live chat and phone 24/7.
Live Chat:
A live chat option is available within your ProctorU account.
Email:
Phone:
1-855-772-8678
\r\n\r\n
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For assistance with or questions about accommodation requests, contact ETS Disability Services:
\r\n| Hours: | \r\nMonday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time \r\nexcept for U.S. Holidays | \r\n
|---|---|
| Email: | \r\nstassd@ets.org | \r\n
| Phone: | \r\n1-609-771-7780 | \r\n
| Toll-free phone: | \r\n1-866-387-8602 \r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada | \r\n
| Fax: | \r\n1-609-771-7165, Attn: GRE–Mail Stop 05Q | \r\n
| Mail: | \r\nETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA | \r\n
For assistance with or questions about accommodation requests, contact ETS Disability Services:
Hours:
Monday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time
except for U.S. Holidays
except for U.S. Holidays
Email:
Phone:
1-609-771-7780
Toll-free phone:
1-866-387-8602
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:
1-609-771-7165, Attn: GRE–Mail Stop 05Q
Mail:
ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA
\r\nUnited States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: Register online through your ETS account. To register by phone, call 1-609-771-7670 or toll-free 1-866-473-4373, or contact a test center directly. \r\nMainland China: To test at a test center, register online through your NEEA account. To test at home, register through your ETS account. \r\nHong Kong, China; Taiwan, China; India; and Korea: Register online through your ETS account \r\nIn all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Customer Support directly. \r\n\r\n"}}" id="text-0de75758ba" class="text-0de75758ba cmp-text">
- United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada:
Register online through your ETS account
. To register by phone, call 1-609-771-7670
or toll-free 1-866-473-4373
, or contact a test center
directly.
- Mainland China: To test at a test center, register online through your NEEA account . To test at home, register through your ETS account .
- Hong Kong, China; Taiwan, China; India; and Korea: Register online through your ETS account
- In all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Customer Support directly.
Free and priced GRE test preparation materials are available online through your ETS account. You can also order paperback versions of the following by contacting GRE Services:\r\n\r\n
\r\n"}}" id="text-dcf197c32b" class="text-dcf197c32b cmp-text">
- \r\n
- The Official Guide to the GRE® General Test, Third Edition \r\n
- Official GRE® Verbal Reasoning Practice Questions Volume, Second Edition \r\n
- Official GRE® Quantitative Reasoning Practice Questions Volume One, Second Edition \r\n
| Hours: | \r\nMonday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time \r\nexcept for U.S. holidays | \r\n
|---|---|
| Phone: | \r\n1-609-771-7243 | \r\n
| Toll-free Phone: | \r\n1-800-537-3160 \r\nfor test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada | \r\n
| Mail: | \r\nGRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA | \r\n
Free and priced GRE test preparation materials are available online through your ETS account . You can also order paperback versions of the following by contacting GRE Services:
- The Official Guide to the GRE ® General Test, Third Edition
- Official GRE ® Verbal Reasoning Practice Questions Volume, Second Edition
- Official GRE ® Quantitative Reasoning Practice Questions Volume One, Second Edition
Hours:
Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
except for U.S. holidays
Phone:
1-609-771-7243
Toll-free Phone:
1-800-537-3160
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Mail:
GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:\r\n\r\n
\r\n
| Email: | \r\nGRETestQuestionInquiries@ets.org | \r\n
|---|
\r\n
State the following in your letter:
\r\n- \r\n
- test center name and address \r\n
- test date and name of the test \r\n
- number and content of the question \r\n
- section in which the question appeared (if it was in the General Test) \r\n
Allow 10 business days for a response.
\r\n"}}" id="text-842d08aa77" class="text-842d08aa77 cmp-text">If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:
State the following in your letter:
- test center name and address
- test date and name of the test
- number and content of the question
- section in which the question appeared (if it was in the General Test)
Allow 10 business days for a response.
If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:\r\n\r\n
\r\n"}}" id="text-a9e8bffeba" class="text-a9e8bffeba cmp-text">
- \r\n
- detailed description of the complaint \r\n
- test center name and address \r\n
- test date \r\n
Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.
\r\n| Email: | \r\nGRE-Info@ets.org | \r\n
|---|
If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:
- detailed description of the complaint
- test center name and address
- test date
Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.
Email:
