アッタマくるなぁ
Flight cancellation notice
Booking number: ◯◯◯◯◯◯
Dear Guest,
We wish to inform you that your AirAsia flight FD619/XJ612 scheduled to depart from Siem Reap (REP) to Osaka (KIX) on Saturday, July 27, 2019 has now been cancelled and moved as per the following new flight details.
New Flight Time
Flight number: AK543
Departure date: Saturday, July 27, 2019
Depart from Siem Reap (REP) : 08:35 AM (0835 hrs), Local time
Arrive in Kuala Lumpur (KUL) : 11:45 AM (1145 hrs), Local time
Flight number: D7-1
Departure date: Saturday, July 27, 2019
Depart from Kuala Lumpur (KUL): 02:00 PM (1400 hrs), Local time
Arrive in Osaka (KIX) : 09:45 PM (2145 hrs), Local time
You are advised to be at the airport 3 hours before the departure time to avoid any delays at check-in.
If you are unable to travel as per the above new schedule, we would like to offer you the following service recovery options:
1. Change your flight to another date/time within 30 calendar days, one time free of charge from the original departure date; OR
2. Reroute: One-time reroute to Osaka (KIX), Nagoya (NGO), Fukuoka (FUK) or Sapporo (CTS) within 30 calendar days of the original travel date without additional cost, subject to seat availability only for flights operated by Thai AirAsia X (XJ). OR
3. Request for a credit account of the value of your booking which is to be redeemed within 90 calendar days from the issuance date for your future travel with us; OR
4. Request for a full refund of the value of your booking.
Option 1,2 or 3
You may fill the eform or contact us through our customer contact channels with your new flight details (date and time) and passenger name(s) for option 1,2 or your AirAsia Big Loyalty member ID for option 3 request.
Option 4
For the full refund request kindly chat via AVA available on Customer Support
We sincerely apologize for any inconvenience caused and thank you for flying with AirAsia. Please disregard this email if changes have been made.
Regards,
AirAsia
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