Technology Support
Parent Technology Help Desk
The Parent Technology Help Desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week. Please specify if you need an interpreter when you call.
Password Assistance
General
Audio/Video Troubleshooting
How to change audio/video settings in Google Chrome
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Open up a chrome tab/window
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Click on the 3 dots at the top-right and click settings
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Search Camera and click on Site Settings
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Click on the arrow next to camera
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Click on arrow/dots next to bb.collab and select allow
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Click on the arrow next to microphone and select allow
Audio Still Not Working?
Try pressing the Fn key and the F4 key on your keyboard at the same time. The little white dot light on the F4 key should be OFF
Commonly Used Digital Platforms
Padlet
- Family Support Link: Padlet tutorial for families
EdPuzzle
- Family Support Link: EdPuzzle family support resources
Flipgrid
- Family Support Link: Family resources for flipgrid
Google Suite for Education
- Family Support Link: Explanation of G-Suite tools and tutorials
Peardeck
- Family Support Link: PearDeck family resources
MyON
- Family Support Links: