Agent Assist pricing
Agent Assist is priced according to the number of chat messagesprocessed by the service each month . A chat conversation is defined as a conversation that uses only text for sending and receiving information.
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Conversation: A conversation is defined as a resource that contains an exchange between a human agent and an end-user.
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Message: A message is defined by a single request to AnalyzeContentRequest with an entry in the
text_inputfield.
For voice conversations, Agent Assist is priced based on the total duration of voice sessionsin minutes processed by the service each month .
Price table
| SKU | Price |
|---|---|
| Agent Assist for Standard Chat messages (new) | $0.002 per message |
| Agent Assist for Enterprise Chat messages (new) | $0.003 per message |
| Agent Assist for Chat Summarization | $0.006 per session |
| Agent Assist for Standard voice sessions | $0.03 per minute |
| Agent Assist for Enterprise voice sessions | $0.05 per minute |
| Agent Assist for voice sessions with Summarization only | $0.02 per minute |
| Agent Assist for voice sessions without Summarization | $0.02 per minute |
| Agent Assist for Chat [Obsolete]* | $0.06 per session |
| Agent Assist for Enterprise chat sessions [Obsolete]* | $0.08 per session |
| Agent Assist generative knowledge assist used with Datastore and no conversation ID | Charged as Dialogflow CX text with generative AI at $0.012 per request |
| Design-time requests** | Free |
* Note: Existing users continue to receive bills with obsolete SKUs, but these will no longer be available to future Agent Assist users.
** Design-time requests can include uploading your data to Agent Assist, training a model using either the API or the UI, and so on.
What's next
- Read the Agent Assist documentation .
- Try the Pricing calculator .
