Google Support may require access to your Google Security Operations instance to troubleshoot SOAR functionality issues. Use the following steps to grant access:
Go toSettings>Advanced>Support Access.
Click theAllow Accesstoggle to the on position.
Select the requiredSOC Role,Permission Group, andEnvironments.
These settings determine the access privileges for the Google Support user. The selected permission group must have the correctEditandViewsettings for the required modules.
Select a time period. This period determines how long a Google Support user has access to your system. We recommend that this matches the period you defined in your local settings. You can shorten the access period at any time by clicking theAllow Accesstoggle to the off position.
ClickSave. The user is created with the specified details and appears on the page.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-07 UTC."],[[["\u003cp\u003eGoogle Support can be granted temporary access to the SOAR functionality of your Google SecOps platform for troubleshooting purposes.\u003c/p\u003e\n"],["\u003cp\u003eAccess is granted via the \u003cstrong\u003eSettings > Advanced > Support Access\u003c/strong\u003e menu by toggling "Allow Access" to on.\u003c/p\u003e\n"],["\u003cp\u003eYou must define the SOC Role, Permission Group, and Environments that Google Support can access to control what they can interact with.\u003c/p\u003e\n"],["\u003cp\u003eThe duration of Google Support's access is configurable, with a maximum of one month, but can be revoked manually at any time.\u003c/p\u003e\n"],["\u003cp\u003eAfter selecting your needed settings and saving, a user will be created for Google Support and will appear on the screen.\u003c/p\u003e\n"]]],[],null,["Let Google Support access your instance \nSupported in: \nGoogle secops [SOAR](/chronicle/docs/secops/google-secops-soar-toc) \nGoogle Support may require access to your Google Security Operations instance to troubleshoot SOAR functionality issues. Use the following steps to grant access:\n| **Note:** This feature is only relevant for the SOAR functionality of the Google SecOps platform.\n\n1. Go to **Settings \\\u003e Advanced \\\u003e Support Access**.\n2. Click the **Allow Access** toggle to the on position.\n3. Select the required **SOC Role** , **Permission Group** , and **Environments** . These settings determine the access privileges for the Google Support user. The selected permission group must have the correct **Edit** and **View** settings for the required modules.\n4. Select a time period. This period determines how long a Google Support user has access to your system. We recommend that this matches the period you defined in your local settings. You can shorten the access period at any time by clicking the **Allow Access** toggle to the off position.\n5. Click **Save**. The user is created with the specified details and appears on the page.\n\n| **Note:** The maximum access period is one month. To extend this, you must edit the setting.\n\n**Need more help?** [Get answers from Community members and Google SecOps professionals.](https://security.googlecloudcommunity.com/google-security-operations-2)"]]
