This document explains how to roll back response integrations to a previously
installed version. This is useful if a new version introduces unexpected
behavior or if you need to revert custom code changes.
Roll back to a previous version
To roll back to a previously installed version, follow these steps:
Go toContent Huband click theResponse Integrationstab.
Select the required response integration.
ClickDetails.
In the side drawer, click theVersionstab.
Locate theLast Installedsection and clickRollback.
In the confirmation dialog, clickConfirm.
Choose whether to override the existing ontology. For more information
on managing ontologies, seeOntology override.
ClickConfirm. The system uninstalls the current
version and restores the previous version.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-01-15 UTC."],[],[]]