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List conversations
List your Insights conversations, and filter them by certain characteristics.
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Bulk import conversations using the API
Import up to 10000 conversations from a Google Cloud Storage bucket.
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Bulk analyze conversations using the API
Analyze multiple conversations in bulk.
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Query Agent Assist metrics from BigQuery
Sample queries to analyze Agent Assist data in BigQuery.
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Enable Dialogflow runtime integration
View your Agent Assist or Virtual Agents data in Insights.
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Enable Cloud Pub/Sub notifications
Receive notifications each time a Insights event completes.
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Specify a time-to-live (TTL) on conversation data
Specify an expiration time to automatically delete conversation data.
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Query metrics
Query metrics about the conversation data that you have in Insights.
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Topic modeling
Discover topics (call drivers) in conversations between contact center agents and end-users.
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