Turn search into sales. Drive conversions and revenue with personalized and intuitive shopping experiences powered by Vertex AI Search for commerce, a fully managed, AI-first solution, tuned for e-commerce.
Transform your search with highly personalized results and recommendations at scale
Use AI-driven product rankings and catalog enhancements to maximize revenue and drive engagement
Leverage commerce-tuned relevance LLMs to truly understand what customers are looking for
Guide users to refine and narrow broad search queries through back and forth conversation
Take advantage of built-in safety and merchandising features
Benefits
Customers today expect seamless, intelligent, and personalized experiences when interacting with brands online. Meet customers where they are and more effectively guide them to purchase, instead of leaving them to find their way.
Where personalization pays off
Drive higher revenue-per-visitor with AI-driven search experiences personalized to each user with search results and recommendations optimized to your catalog and KPIs.
From conversation to conversion with agents
Guide users via real-time, multi-turn contextual conversation with Conversational Commerce agent to drive customers from intent to purchase.
Your search, your rules
Boost or bury results to configure what customers see, edit the order and kinds of questions, and align search results with your unique business goals.
Key features
Conversational Commerce agent uses Google's search expertise and Gemini to deliver personalized guidance throughout the shopping journey, maximizing conversions, and revenue . It understands user intent and preferences, provides relevant results, and facilitates product discovery through natural conversation.
With its advanced intent classification, Conversational Commerce agent intelligently switches between traditional product search and conversational interactions, delivering intuitive results optimized for user behavior, your product catalog, and key performance indicators.
Deliver personalized search results and product recommendations that drive your business goals with state-of-the-art natural language processing, Google's unique web signals, Knowledge Graphs, and our commerce-tuned LLMs . Increase revenue with these advanced models, which focus early search results on higher-converting products.
Provide recommendations that adapt to individual shopping behavior, preferences, and historical data to optimize for business objectives, such as maximizing conversion rates, click-through rates, or revenue per session . Recommendations can extend beyond your website to mobile apps, personalized email campaigns, in-store kiosks, and call center applications.
Configure search and browse results and recommendations to launch promotions, tune product rankings, and reroute results when items are out of stock. Configure search and browse resultsto launch promotions, tune product rankings, and reroute results when items are out of stock. The Merchandising console empowers your business users to react quickly to market trends and customer behavior and lets you instantly deploy and test new strategies to drive business goals.
Boost your retail catalog's discoverability and surface more relevant results. We natively enrich your catalog by combining Google Shopping's powerful web crawlers with Google's deep understanding of web content and our unique Vision AI models. This provides essential attributes and taxonomy for improved retrieval, ensuring your catalog connects directly with user needs.
Security and privacy protocols that ensure your data is isolated with strong access controls; your data is yours alone. We support compliance with the General Data Protection Regulation (GDPR). See terms and the GDPR Resource Center for more information. Also, see our product Service Level Agreement here .
Customers
Learn how some of the world's leading companies are using Vertex AI Search for commerce to improve engagement and increase conversions.
By collaborating with Google to bring Conversational Agents for Commerce to market, we are providing our customers a solution that moves beyond traditional search to help them digitally shop across aisles, plan quick meal ideas, discover new products, and even recommend unexpected items that pair well together. Our Ask AI tool provides personalized interaction and intuitive guidance that is transforming how our customers purchase groceries, ultimately making their experience more enjoyable and their lives a bit easier.
Jill Pavlovich, SVP, Digital Customer Experience for Albertsons Cos.
Documentation
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