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Vertex AI Search for commerce

Vertex AI Search for commerce

Turn search into sales. Drive conversions and revenue with personalized and intuitive shopping experiences powered by Vertex AI Search for commerce, a fully managed, AI-first solution, tuned for e-commerce.

  • Transform your search with highly personalized results and recommendations at scale

  • Use AI-driven product rankings and catalog enhancements to maximize revenue and drive engagement

  • Leverage commerce-tuned relevance LLMs to truly understand what customers are looking for

  • Guide users to refine and narrow broad search queries through back and forth conversation

  • Take advantage of built-in safety and merchandising features

Our Conversational Commerce agent transforms the customer experience. Shoppers can ask complex questions naturally and find exactly what they need, streamlining their path to purchase.

Benefits

Unlock higher conversions and revenue per visitor with Google AI

Customers today expect seamless, intelligent, and personalized experiences when interacting with brands online. Meet customers where they are and more effectively guide them to purchase, instead of leaving them to find their way.

Where personalization pays off

Drive higher revenue-per-visitor with AI-driven search experiences personalized to each user with search results and recommendations optimized to your catalog and KPIs.


From conversation to conversion with agents

Guide users via real-time, multi-turn contextual conversation with Conversational Commerce agent to drive customers from intent to purchase.

Your search, your rules

Boost or bury results to configure what customers see, edit the order and kinds of questions, and align search results with your unique business goals.



Key features

Key features

Conversational Commerce agent

Conversational Commerce agent uses Google's search expertise and Gemini to deliver personalized guidance throughout the shopping journey, maximizing conversions, and revenue . It understands user intent and preferences, provides relevant results, and facilitates product discovery through natural conversation.

With its advanced intent classification, Conversational Commerce agent intelligently switches between traditional product search and conversational interactions, delivering intuitive results optimized for user behavior, your product catalog, and key performance indicators.

UI of user asking for help finding headphones for a marathon with results being different brand and colors and styles of headphones in white, blue, black, and orange

Personalized search and recommendations

Deliver personalized search results and product recommendations that drive your business goals with state-of-the-art natural language processing, Google's unique web signals, Knowledge Graphs, and our commerce-tuned LLMs . Increase revenue with these advanced models, which focus early search results on higher-converting products.

Provide recommendations that adapt to individual shopping behavior, preferences, and historical data to optimize for business objectives, such as maximizing conversion rates, click-through rates, or revenue per session . Recommendations can extend beyond your website to mobile apps, personalized email campaigns, in-store kiosks, and call center applications.

UI of shopping bag with Vertex ai search for commerce enabled recommended results for upsell including a pink blazer, an orange skirt, an orange dress and a hot pink pantsuit set

Merchandising console

Configure search and browse results and recommendations to launch promotions, tune product rankings, and reroute results when items are out of stock. Configure search and browse resultsto launch promotions, tune product rankings, and reroute results when items are out of stock. The Merchandising console empowers your business users to react quickly to market trends and customer behavior and lets you instantly deploy and test new strategies to drive business goals.

Catalog improvements

Boost your retail catalog's discoverability and surface more relevant results. We natively enrich your catalog by combining Google Shopping's powerful web crawlers with Google's deep understanding of web content and our unique Vision AI models. This provides essential attributes and taxonomy for improved retrieval, ensuring your catalog connects directly with user needs.

Safety and responsibility, built-in

Security and privacy protocols that ensure your data is isolated with strong access controls; your data is yours alone. We support compliance with the General Data Protection Regulation (GDPR). See terms  and the  GDPR Resource Center for more information. Also, see our product Service Level Agreement here .

Soon, your customers will effortlessly locate products, access store hours, and connect with support – all designed to streamline their journey and enhance satisfaction.
By collaborating with Google to bring Conversational Agents for Commerce to market, we are providing our customers a solution that moves beyond traditional search to help them digitally shop across aisles, plan quick meal ideas, discover new products, and even recommend unexpected items that pair well together. Our Ask AI tool provides personalized interaction and intuitive guidance that is transforming how our customers purchase groceries, ultimately making their experience more enjoyable and their lives a bit easier.

Jill Pavlovich, SVP, Digital Customer Experience for Albertsons Cos.

Documentation

Technical Resources

Tutorial

Vertex AI Search for commerce overview video

Video to provide you an overview of Vertex AI Search for commerce capabilities and how they can help you drive your e-commerce business forward.

Best Practice

Implementing Vertex AI Search for commerce

Follow this step-by-step guidance to set up the capability you need.

Best Practice

Data ingestion for Vertex AI Search for commerce

Blog to guide you on how to go about data ingestion for Vertex AI Search for commerce.

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Partners

Partners

Integrate Vertex AI Search for commerce into your systems with our trusted partners.

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