A factory reset will reset your Google speaker or display to its default factory settings. This action clears your data from the device and can't be undone.
Important:
- You can’t use your voice or the Google Home appto perform a factory reset.
- For Chromecast devices, go to How to factory reset your Chromecast or Google TV Streamer .
Step 1: Troubleshoot common issues
Before you factory reset your device, try troubleshooting common issues first. You can also try rebooting your device before you perform a factory reset. Learn how to reboot your Google smart speaker or display .
- Can't find Google smart speaker or display in the Google Home app
- Google smart speaker or display can’t connect to Wi-Fi
- Troubleshoot voice assistant connection issues
- Fix issues with “Hey Google” on a Google smart speaker or display
- Stop multiple devices responding to "Hey Google"
- Fix an incorrect Wi-Fi password on a Google smart speaker or display
- Fix a Google smart speaker or display that plays incorrectly
Step 2: Perform a factory reset
- Save any important footage from your device's video history. Learn how to save and download video clips .
- Remove your Nest Hub Max from the Google Home app. Learn how to remove Google devices from the Google Home app .
- On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
- Review your Sleep Sensing data. Learn how to turn off Sleep Sensing and delete sleep data
.
If you're having issues with Sleep Sensing, go to Fix Sleep Sensing issues .
- On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
- On the back of your device, switch the mic off. The lights will turn orange.
- Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process.
- Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If you’re having trouble factory resetting a Nest Audio, go to Issues when you reset your Google speaker .
- On the side of your device, switch the mic off. The lights will turn orange.
- Press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process.
- Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If you’re having trouble factory resetting a Nest Audio, go to Issues when you reset your Google speaker .
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
- On the back of Home Max, press and hold the factory reset button near the power cord, for about 12 seconds.
- Your Home Max will let you know that it's resetting.
If you’re having trouble factory resetting a Google Home Max, go to Issues when you reset your Google speaker .
- On the bottom of Home Mini, press and hold the factory reset button below the power cord. Locate the circle etched into the base.
- After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If you’re having trouble factory resetting a Google Home Mini (1st gen), go to Issues when you reset your Google speaker .
If you’re having trouble factory resetting a Google Home, go to Issues when you reset your Google speaker .

