Depending on your issue, try the following fixes.
Find missing subscriptions
If you can't find your subscriptions, check that you're signed in to the correct account.
- The email you used with the subscription app may be different than your Google Account.
- Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
- Check with your family members. You may have used a family member’s account to subscribe.
- Go to Google Wallet . Then, check for the subscription.
Add one or multiple accounts
- On your device, open the Settings app.
- Tap Accounts Add account Google.
- If you don’t have an account, create a Google Account .
- To add your account, follow the on-screen instructions.
To add multiple accounts, repeat the steps.
Tip:To prevent accidental or unauthorized purchases, learn more about purchase verification for Google Play .
Switch accounts in a Google Play app
- Open the Google Play app.
- At the top right, tap your Profile pictureor Initial.
- Tap the Down arrow.
- Select an account.
Switch accounts on the Google Play website
- Go to Google Play .
- At the top right, tap your Profile icon Switch account.
- Select the account you want to switch to.
- If you can't find another account, tap Use another account.
Issues with subscriptions due to content restrictions
Some apps and games are restricted based on the content rating because they target only users who are 18 and above or because app developers have chosen not to make them available to users under 18. This means app visibility and purchases, including subscription sign-ups, are limited to users who meet the age criteria. Developers may change their age criteria at any time and subscriptions are subject to cancellation if your account or developer settings change and no longer fit the criteria.
- Learn more about Apps & Games content ratings on Google Play and how to set up parental controls on Google Play .
Issues with in-app subscription content
If you have issues with in-app content and want to give feedback or get help, contact the app developer. Payments for subscriptions are processed by Google Play but the app developer is responsible for the app and its content.
It’s best to contact an app developer to:
- Get help to fix an issue with an app or game and its subscription.
- Learn more about how to use an app or subscription.
- Ask about an in-app subscription that wasn’t delivered.
- Get help with username and password sign-in problems for specific apps.
Important information for PayTM UPI users in India
Important:On October 31, @PayTM UPI handles will be deprecated and won’t be an accepted form of payment on Google Play. This is per instructions by the National Payment Corporations of India (NPCI).
To avoid interruptions to existing subscriptions, please add a different accepted payment method or UPI handle to your Play account and update any existing subscriptions to use the new payment method or UPI handle.
Important information for Mobile billing users in India
Users are advised to add an alternative form of payments in their play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.
Fix problems with charges if app is already uninstalled
If you’ve uninstalled the app, you still need to cancel the subscription , or you’ll continue to be charged.
- On your computer, go to subscriptions in Google Play .
- For the subscription you want to cancel, click Manage.
- Click Cancel subscription.
- Within the confirmation pop-up, select a reason.
- Click Continue.
Learn how to request a refund .
Fix problems with paying for a subscription
Tip:To avoid disruptions to your subscriptions, add backup payment methods .
If your payment method was lost, stolen, or declined, or if you received an email about it, try a different payment method. You can also try to update your current payment method. To avoid interruptions, make sure your payment information is up to date.
- On your computer, go to subscriptions on Google Play .
- Next to the subscription you want to update, click Manage.
- Next to the primary payment method, click Update.
Important:If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again .
