Important:This article refers to Google Workspace Labs, which is a trusted tester program for users to try new AI features
. To check if you have access to Workspace Labs features, start a new message in Gmail. At the bottom of the compose window, find Help me write
In Gmail, you can use “Help me write” to:
- Generate a new email draft, such as a birthday invitation or an introduction to a potential business contact.
- Refine existing text in your draft for tone and clarity. For example, you can turn a rough outline into a formal email.
Draft an email with “Help me write”
Step 1: Open an email
- On your computer, open Gmail .
- At the top left, click Compose.
- Or, you can reply to an email or open a draft.
- In the compose window, enter your message or leave the field blank.
- At the bottom, select Help me write
Step 2: Write or refine your draft
- To generate a new draft:
- In the “Help me write” field, enter a prompt that describes the draft you need.
- Click Create.
- To refine an existing draft:
- At the bottom of the compose window, click Refine.
- Choose an option from the menu:
- Formalize
- Elaborate
- Shorten
- Polish
Step 3: Review & insert a draft
After you generate a draft, you can:
- Generate a new draft:
- Click Recreate.
- If your draft looks good, click Insert.
- Refine the draft:
- Click Refine.
- Select an option from the menu.
- If your draft looks good, click Insert.
Learn how to improve your drafts
To get the most relevant, personalized, and helpful drafts from Gemini, make your prompt as specific and detailed as you can.
| What to include in your prompt |
Example |
| Mention the person or group you are writing to. |
“Write an apology to my child's teacherfor their absence.” |
| Clarify the subject and required action. |
“ Decline the meetingon Thursday.” |
| Use words like “formal,” “casual,” or other adjectives so that the draft matches your intent and tone. |
“Write a formalinvitation to a business partner.” |
| To ensure factual accuracy, mention a specific email or file. |
“Write a summary of the Q4 earnings emailI received last week.” |
Give feedback about a draft
Google Workspace with Gemini is constantly learning and may not be able to support your request.
If the generated draft is inaccurate or looks unsafe, you can let us know by submitting feedback. Your feedback can help improve AI-assisted Workspace features and broader Google efforts in AI.
- Below the generated text, click Good suggestionor Bad suggestion.
- Enter your feedback.
- Click Submit.
Important:
- To send feedback with screenshots, click Help
in the top right of Gmail
Send feedback to Google. Learn more about sending feedback in Gmail .
- To report a legal issue, create a request .
Troubleshooting issues with Workspace Labs features
- Sometimes, you may not be able to select the Help me write
- If you're having trouble entering prompts or have issues generating drafts, try reloading your browser (if you’re on a computer) or closing and reopening the Gmail app (if you’re on Android or iOS).
- To use Gemini features in Gmail, make sure your device language is set to a supported language .
- Learn how to change your Gmail language settings .
Turn off Workspace Labs
To turn off any of the features on Google Workspace Labs, you must exit Workspace Labs. If you exit, you will permanently lose access to all Workspace Labs features , and you won’t be able to rejoin Workspace Labs. Learn more about how to exit Workspace Labs .
Learn about Workspace Labs feature suggestions
- Workspace Labs feature suggestions don’t represent Google’s views, and should not be attributed to Google.
- Don’t rely on Workspace Labs features as medical, legal, financial or other professional advice.
- Workspace Labs features may suggest inaccurate or inappropriate information. Your feedback makes Workspace Labs more helpful and safe.
- Don’t include personal, confidential, or sensitive information in your prompts.
- Google uses Workspace Labs data and metrics to provide, improve, and develop products, services, and machine learning technologies across Google.
- Your Workspace Labs Data may also be read, rated, annotated, and reviewed by human reviewers. Importantly, where Google uses Google-selected input (as described in the Privacy Notice) to generate output, Google will aggregate and/or pseudonymize that content and resulting output before it is viewed by human reviewers, unless it is specifically provided as part of your feedback to Google.
You can review the Google Workspace Labs Privacy Notice and Terms for Personal Accounts .
How Workspace Labs data in Gmail is collected
When you use the "Help me write” prompt in Gmail, Google uses and stores the following data:
- Prompts you enter or select
- Generated text
- Your feedback on generated text
- Text in the draft you refine
- Up to four previous email messages in the thread when you use the “Help me write” prompt to reply to an email
To understand how this data is used and stored, review the Google Workspace Labs Privacy Notice and Terms for Personal Accounts .
