21 support issues
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Trevor Lai
Feb 21, 2026
UPDATE NEEDED NOW!
Dear developer,
i am here to tell you the news that the software doesn't work well. When i am trying to translate the subtitle from English to Chinese thraditional, it show the error "Failed to load caption cues". Although it worked sometime, most of time isn't working really well. Please fix it before people uninstall your extension
Trevor
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Jorgelina Palacios
Jan 8, 2026
Problem
Problem:
Failed to load caption cues.
Any help please ?
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Aline Souza
Jan 6, 2026
Legendas
As legendas não estão carregando. Uma pena.
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Justin M.
Dec 20, 2025
Failed to load caption cues.
Delete, re-enter, several videos are affected again, error, cannot be loaded.
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Igor Kastler
Dec 17, 2025
Problem
Failed to load caption cues.Any help please ?
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Igor Kastler
Dec 17, 2025
17,December.2025
Failed to load caption cues. Any help please ?
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Igor Kastler
Oct 30, 2025
Problem
Now I'm getting the error "Failed to load captions cue".Any help please ?
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Rocky Day (Light Knight)
Oct 19, 2025
Failed to load captions cue
For a few days now I'm getting the error "Failed to load captions cue".I assume this was caused by some youtube update to captions, and have been waiting for this to be fixed...
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mot
Oct 7, 2025
Tidak bisa tambahkan translate video
Tidak bisa tambahkan translate video di chrome
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Jarda TridentOne
Sep 6, 2025
Not working version on the ChromeStore
After applying of extension bottom half of videoscreen disappeares (even with subtitles if subtitlebar is at the bottom edge) after mousepoint hover, if you use dark mode of browser (or Windows). It's not fattal issue but makes using uncomfortable.
Edit:
1)
When worked, translated word by word, not sentences, so translations didn't give sense.
2)
After few day stopped to work
- Switch is slided to [ON]
- Status line shows [OFF}
- Error messages:
- Failed to load resource 'vendors node modules'
- Failed to load resource 'src feature settings'
3)
Removing and new installation doesn't help - mentioned resources are not included.
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