Trancy - AI Translator & Dual Subtitles

trancy.org

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4.7 (

2.7K ratings

)

Extension Education 300,000 users

51 support issues

For additional help, check out the developer's support site.

Priyanka Sutha

Apr 11, 2026

disney+ and youtube

the translation work for some seconds and then it doesnt work. :((please, how can i make it work.

y V

Apr 3, 2026

使用“学习模式”崩溃

使用chrome（版本 146.0.7680.178） Trancy 最新插件，在观看youytube 和 netflix 视频时，如果使用“学习模式”，会出现崩溃。出现频率为100%。崩溃代码如下：

Unexpected Application Error!
Cannot read properties of undefined (reading 'toLowerCase')
TypeError: Cannot read properties of undefined (reading 'toLowerCase')
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1426215
at Array.forEach (<anonymous>)
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1426190
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1425727
at p (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1424695)
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1425859
at p (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1424695)
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1128030
at chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1128562
at Rg (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:1426406)
at ga (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:223189)
at Cl (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:282194)
at yc (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:271430)
at vc (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:271358)
at gc (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:271221)
at oc (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:268056)
at ic (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:266611)
at w (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:518249)
at MessagePort.E (chrome-extension://mjdbhokoopacimoekfgkcoogikbfgngb/assets/edvideo-main.js:1:518781)

PukinWoof

Mar 30, 2026

You aren't responding to support emails

Hello, even though I’ve emailed you several times, you haven’t responded.
I don’t see a support team here, which is a major shortcoming.

An unauthorized charge was made to my card due to an issue with your system, and I haven’t received a response regarding this matter.

Please take this into consideration and get back to me.

Utku Can Bahar

Jan 30, 2026

Trancy Extension Not Working Properly on Netflix

am using the Trancy extension, but unfortunately it does not work properly on Netflix.

The main issues I am experiencing are:

Subtitles appear out of sync or incorrect

Trancy subtitles do not activate on some Netflix content

There seems to be a compatibility issue between the Netflix player and the Trancy extension

The extension only works after refreshing the page or disabling and re-enabling it

I am using Google Chrome and the latest version of the Trancy extension is installed. I have tested this on different Netflix titles, but the issue persists.

If there is a known solution, recommended settings, or an upcoming update to fix this problem, I would appreciate your guidance. I can also provide screenshots or a screen recording if needed.

Thank you for your support.

冬日暖阳

Jan 25, 2026

字幕插件与RTX视频增强存在冲突

字幕显示的时候RTX视频增强就不生效了，字幕消失又生效，来回反复。。。有字幕视频糊，字幕一退就清晰一下，不断闪烁。

Mạnh Hoàng

Nov 8, 2025

cousera

i can't use trancy on cousera

lokine leung

Aug 16, 2025

视频收藏生词语义显示

你好，非常感谢开发这个英语学习的强大高效工具。
特别是最近更新的网页生词语义显示，这大大提升的阅读的效率，看得越多对生词的重复越多，记得越牢固。1、这个语义目前在视频字幕里面还没法显示，后续是否会继续开发？
2、是否可以通过AI的功能，整合之前添加的所有生词，用所有的生词写出一篇高质量的文章，这样我们在复习生词时候能够更快的在一个语言环境中进行复习学习？

Kiet Tran

Aug 8, 2025

Lỗi dịch Udemy

Hiện tại phần mềm không hoạt động trên nền tảng Udemy

Bạc Nanh

Jul 27, 2025

Không có phát lại như phiên bản cho Mobile

Tôi muốn chế độ phát lặp lại 1 đoạn liên tục như trên Mobile, vui lòng xem xét

小小生

Jul 23, 2025