214 support issues
- All
- Questions
- Suggestions
- Problems
Gina Porter
Dec 23, 2025
trying to pay
Hi there,
My district is trying to allow me individual access to this app, and that button isn't an option. Can you let me know how to proceed?
Thank you,
- Report illegal content
- Copy link
Nadiera S Young
Dec 18, 2025
Extension not working
Hi, I have paid the subscription but it does not work. I would like a refund or a fix to the issue. Thank you.
- Report illegal content
- Copy link
Elizabeth Reckker
Dec 16, 2025
ADA Compliance
Do you have a statement on ADA compliance or a VPAT? If so, please email to elizabethreckker@wsdr4.org. Thank you.
- Report illegal content
- Copy link
Alejandro Pérez Velilla
Dec 3, 2025
Cancelling subscription
Hi, I will not be needing draftback over the winter, so I want to cancel my subscription. I have not been able to find out how to do so. Can yo help me with this?
- Report illegal content
- Copy link
LAURA RICKER
Nov 10, 2025
Stopped Working
For some reason, Draftback has stopped working for me. I have paid for the yearly subscription, but it no longer pops up on my documents, and there is no where for me to sign into it anymore. Can you please help me with this issue?
- Report illegal content
- Copy link
Darren Schaffer
Oct 13, 2025
Building Level Subscription
Hello,Teachers in my district have used Draftback for multiple years without having to pay. A teacher contacted me today and said that the extension is no longer working and that payment is required. Is there a building level subscription the district can purchase? Thank you.
- Report illegal content
- Copy link
Sarah McKibben
Oct 13, 2025
What does text that flashes red with a line through it mean?
Greetings!
Sometimes when I am watching the playback, the text flashes red with lines through it before turning black. It's really weird looking. What does that mean?
Thanks,
Sarah McKibben (subscriber)
- Report illegal content
- Copy link
Laura Barbieri
Sep 24, 2025
Not Satisfied with the feature - colleague didn't have to pay for it - Requesting Refund
I used draftback periodically and it was free. I was promoted to pay and just did, but it really isn't giving me the features I needed. I am requesting a refund - It has not even been 24hours since I have paid.
- Report illegal content
- Copy link
Heather Sherry
Jul 2, 2025
cancelling monthly subscription
Hello - I am trying to cancel my subscription - month charge of 6.99. I'm not actively teaching until the fall and would like to continue to use draftback when needed only. I believe the extension is under my heather.burakiewicz@eastlongmeadowma.gov account. Can you please help with this? I look forward to your response.
- Report illegal content
- Copy link
Heather Sherry
Jul 2, 2025
cancelling monthly subscription
Hello - I am trying to cancel my subscription - month charge of 6.99. I'm not actively teaching until the fall and would like to continue to use draftback when needed only. I believe the extension is under my heather.burakiewicz@eastlongmeadowma.gov account. Can you please help with this? I look forward to your response.
- Report illegal content
- Copy link

