26 support issues
For additional help, check out the developer's support site.
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Digitas Merero
Sep 17, 2025
The In Progress icon turns the wrong way
Yea...
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Hotshot tcw
Sep 16, 2025
Doesn't open
I've just installed this probably awesome addon, but it won't open when clicking it? There doesn't seem to be an options/settings page, so there isn't anything to "set up".
I DID notice though, that it only has site access to "*://discord.com/*"
-> but the Discord web URL is the following: "https://canary.discord.com"
So I guess that has to be changed...
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Felix park
Sep 15, 2025
Plz help i cant see...
Up until yesterday, it was working fine, but recently, even when I press it repeatedly, the screen only appears for a moment before disappearing. It's the same even after I've uninstalled and reinstalled it. What could be the reason? Please help.
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Mohave_j
Jul 15, 2025
Export all my images from channel full size, creates broken archives
Tried to get media only(images) from channel posted by me 4 times. Each time archive is broken.
Compressed (zipped) Folders ErrorWindows cannot open the folder.
The Compressed (zipped) Folder '....zip' is invalid.
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Kylie
Jul 2, 2025
Missing permission?
while watching the scrub, it just keeps saying missing permission after each message? how do i fix this?
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A.D.
Jun 30, 2025
The extension does not open after downloading
When clicking on extension in Chrome, nothing happens. What to do next?
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Rey David Santos Vidal
Apr 22, 2025
Problem with created zip file
After searching and filtering the media to download, the ZIP file containing the downloaded images and videos is created, but it always turns out to be corrupted. Am I doing something wrong?I've also noticed that it only downloads all the messages, not just the manually selected ones.
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Mohammed Amir Khan
Dec 29, 2024
Questions regarding exporting messages
1) Under advanced filtering, how can I search messages by multiple users? Would they be separated by a comma, semi-colon, etc.?
This is because when I export, I want it in one file, rather than two separate files.
2) Under advanced filtering, I have filtered via time, date etc. Now 217 messages have shown up. I was hoping for a feature where I select only a few messages after filtering and I can export just those messages. However, even when it says 7 messages selected, when clicking the export button, it says 217 messages are ready to export and NOT my 7 selected messages out of the 217. Can you make this a feature, as it would be extremely handy.
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Taylor
Dec 22, 2024
Markdown issue
When exporting text, markdowns right next to punctuation (for example, italics represented as asterisks next to a period) do not convert to italics when converting exported messages to html.
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Garry Bodell
Dec 4, 2024
Why and How...
Have been enjoying this! Thank you! But...
... is there a reason content from most members gets downloaded but certain members' are completely ignored? (Example available if needed)
... some of the groups I'm a member of include posts of content linked from other sites like civitai.com and creator.nightcafe.studio... Is there a way to download linked images from sites like these?
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