TranslateSub

I logged in, the extension doesn't recognize that. LOL

ts so cheeks

Good

Doesn't work

The only app I found that picks up English “on the fly” in videos and translates it. The video is educational, not YouTube, so standard apps and programs can't handle it. But after I paid, it stopped loading. It froze when I logged into my account on the manufacturer's website. The “wheel of death” spins and does not close. I regret paying for two months of use. There is no contact with the manufacturers. When I try to write a message, I get the response: “Something went wrong. An unexpected ... Show more

Worked perfectly until I got the $70 a month Pro plan then immediately, and I do mean immediately stopped working. When I try to translate a live stream, it tells me to buy more credits. I hadn't even run out of free minutes but suddenly I'm out when I purchase a paid plan? Steer clear and go with Felo or the built in Chrome translator. Customer service doesn't respond to emails.

I tried this extension while watching a Japanese drama online. It instantly generated English subtitles and even offered a translated version in Spanish, which made it so much easier for me to follow the story. Really smooth experience and surprisingly accurate

It's a scam. I bought a basic subscription for $10. The translation was unusable. Every other word was nonsense. I imagined a completely different quality for paid real-time subtitles. I requested a refund and was informed that it would take up to 7 days. Seven days have passed and I still haven't received my money. I even wrote to them by email, but got no response.

Belial Developer Sep 27, 2025

Hi, Thank you for your feedback. We’re sorry to hear that the real-time subtitles didn’t meet your expectations and that many words appeared incorrect or nonsensical. We really appreciate you letting us know. Regarding your refund, it may take up to 7 days due to the payment platform’s processing time. We’ve already initiated the refund on our side. Since your payment was made on September 24, it’s normal that the amount hasn’t appeared yet. If you have any questions or further concerns, please feel free to reach out to us at help@translatesub.com Thank you for your understanding!

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It works relatively well, but it’s impractical. I wanted to use it to translate YouTube live streams, but the time available for translation is extremely short, making it unfeasible, especially since the live streams I watch last over 4 hours every day. The extension only gives you a few minutes, and after that, you have to pay for more time. And at that price, it would be extremely expensive. It would work well for those who need translations for a few specific videos. For live streams, it’s... Show more

Belial Developer Sep 13, 2025

Thank you for the detailed and thoughtful feedback. It's incredibly helpful for us to understand how people use our extension for different needs, and you've raised a very important point. We completely agree with you. Using the pay-per-time option after the free trial would be impractical and far too expensive for watching 4-hour live streams daily. That option is really designed for very short, occasional use. It seems we need to do a better job of highlighting the best solution for power users like yourself. For your exact situation, we built our Premium Plan, which offers completely unlimited translation time for a flat subscription fee. This is the most cost-effective way to use our service for long videos or daily streams. We hope this clarifies things! If you have any other questions or need help getting set up with the plan that's right for you, please don't hesitate to email us at help@translatesub.com. We're here to help. Thanks again for helping us learn how to communicate our features more clearly. Best regards, The TranslateSub Team

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Even the logging part does not work properly...

Belial Developer Jun 16, 2025

Hi, thank you for your feedback! We're sorry to hear that the logging feature isn't working properly for you. To help us investigate and fix the issue, could you please provide more details about what’s not working? Specifically: What email account were you using to log in? On which device and operating system did the issue occur? You can either reply here or send us an email at 📧 help@translatesub.com — whichever is more convenient for you. Thanks again for helping us improve!

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