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AI coach
Make suggestions for how your agent responds during customer service conversations.
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Bidirectional API
Stream audio data and receive transcriptions or human agent suggestions.
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Build your own GenAI assist
Create a text generator and integrate it with Agent Assist.
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Extended streaming
Increase the amount of time you have to send audio content to the Dialogflow API.
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Implement Agent Assist using pre-built modules
Integrate Agent Assist into your agents' console.
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(Proactive) Generative knowledge assist
Automatically answer your agent's questions based on documents you provide.
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Sentiment Analysis
Analyze messages to determine emotional intent.
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Smart reply
Suggest responses to your human agent based on an ongoing conversation.
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Summarization automatic evaluation
Automatically evaluate the quality of AI generated summaries based on accuracy, completeness, and adherence.
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Summarization with custom sections
Automatically summarize your customer service conversations.
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Transcription
Convert streaming audio data to text in real time.
Features
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