Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a Technical Account Manager. For more information, see Cloud Customer Care .
If you have a support package and need support for a distributed denial-of-service (DDoS) attack, you must be eligible for DDoS response support . The following sections describe how to request a DDoS posture review and how to get support for a DDoS case.
Request a DDoS posture review
To request a DDoS posture review, complete the following steps:
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In the Google Cloud console, go to the Supportpage.
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Select the project for which you would like to open a DDoS Response case.
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Select Cases.
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Click Create Case.
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See the following table, then complete the required fields and submit the form. The table provides a template to help facilitate DDoS support cases. For each topic in the Topiccolumn, provide the information as described in the Informationcolumn:
| Topic | Information |
|---|---|
| Case title | Google Cloud Armor DDoS posture review |
| Case priority | P4 |
| Organization name | The name of your organization |
| Organization ID | The ID number of your organization |
| Critical projects | The names and project IDs of the projects that you want the support team to review |
Get support for a DDoS case
If your infrastructure is under active attack, you can open a support case for assistance with the attack. For customers who aren't eligible for DDoS response support , the Cloud Customer Care team provides assistance during active DDoS attacks on a best-effort basis including rule debugging and addressing specific concerns with existing policies. The Cloud Customer Care team isn't able to provide general recommendations about policy settings nor can they optimize your service's protection against active attacks.
To open a DDoS response case, complete the following steps:
-
In the Google Cloud console, go to the Supportpage.
-
Select the project for which you would like to open a DDoS Response case.
-
Select Cases.
-
Click Create Case.
-
See the following table, then complete the required fields and submit the form. The table provides a template to help facilitate DDoS support cases. For each topic in the Topiccolumn, provide the information as described in the Informationcolumn:
- P1 for an active DDoS attack
- P2 for any urgent proactive support
- P3 for non-urgent proactive or post-attack support
Provide a short summary of the active or expected attack. The information that you provide helps us respond more quickly and comprehensively. Highlight the following key areas:
- Is your service running in a degraded state, or is it completely unusable?
- Has the attack had an impact on internal resources or only frontend access?
- If there is an impact on internal resources, what types of resources are affected?
- Application Load Balancer
- Classic Application Load Balancer
- External passthrough Network Load Balancer
- VM + external IP address
Resource information:
Forwarding rule name
Frontend IP address
The name of the forwarding rule under attack
The external IP address of the resource under attack
Attack information:
Attack state
Attack start time
Attack end time
Current attack QPS
Future, active, intermittent, or stopped
As accurate as possible, ideally in Pacific or UTC
As accurate as possible, ideally in Pacific or UTC
As accurate as possible, in thousands of queries per second
- CPU
- Memory
- Disk
- Database latency or other performance metrics
Get support from the community
Ask a question on Stack Overflow
Ask a question about Cloud Armor on Stack Overflow
.
Use the tag google-cloud-armor
for questions about
Cloud Armor. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
Discuss Cloud Armor
Visit the Google Cloud Slack community to discuss Cloud Armor and other Google Cloud products. If you haven't already joined, use this form to sign up .
File bugs or feature requests
From the Cloud Armor documentation, click Send feedbacknear the top right of the page or at the bottom of the page. This opens a feedback form. Your comments are reviewed by the Cloud Armor team.
