Call or chat view onlyStay organized with collectionsSave and categorize content based on your preferences.
You can now display a chat only or a voice only view of the Queue
Reports dashboard. This is useful if you want to display dashboards in
separate areas on company wallboards where only one channel is being
supported by agents.
Go to Dashboard > Queue Reports
By default the Dashboard will open and display both Calls and Chats.
Click theCallsorChatsIcon to launch a new page and display
the dashboard of your choice.
Toggle between All,CallorChaticon to display the specific
view options on the dashboard.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-06-08 UTC."],[],[]]
