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You can send SDK custom data to thesession metadata
file, to a CRM record, or both, depending on your
requirements. This custom data can come from theweb
SDK, theAndroid
SDKor theiOS
SDK. You can send custom data globally and at
the queue level.
Send SDK custom data globally
To send SDK custom data globally, follow these steps:
In the CCAI Platform portal, clickSettings>Operation
Management. If you don't see theSettingsmenu, clickmenuMenu.
Go to theData Parameterspane.
Do one of the following, or both, depending on your requirements:
ForSend SDK custom data to session metadata file, select the type
of SDK custom data that you want to send to the session metadata file.
ForSend SDK custom data to CRM record, select the type of SDK
custom data that you want to send to a CRM record.
ClickSave Data Parameters.
Send SDK custom data at the queue level
To send SDK custom data at the queue level, follow these steps:
In the CCAI Platform portal, clickSettings>Queue. If you don't
see theSettingsmenu, clickmenuMenu.
In theMobileorWebpane (depending on your channel), clickEdit /
View.
Click the queue that you want to edit.
In theSettingspane, go toSDK custom data settings, and then clickConfigure. TheSDK Custom Data Settingspane appears.
Do one of the following, or both, depending on your requirements:
ForSend SDK custom data to session metadata file, select the type
of SDK custom data that you want to send to the session metadata file.
ForSend SDK custom data to CRM record, select the type of SDK
custom data that you want to send to a CRM record.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eSDK custom data can be sent to either the session metadata file, a CRM record, or both, according to your specific needs.\u003c/p\u003e\n"],["\u003cp\u003eCustom data can be sourced from the web SDK, Android SDK, or iOS SDK.\u003c/p\u003e\n"],["\u003cp\u003eYou have the option to send SDK custom data globally, by configuring it in the Data Parameters section under Operation Management within the CCAI Platform portal.\u003c/p\u003e\n"],["\u003cp\u003eYou can also send SDK custom data at the queue level, configuring it under SDK custom data settings for specific queues in the CCAI platform.\u003c/p\u003e\n"]]],[],null,["# Send SDK custom data\n\nYou can send SDK custom data to the [session metadata\nfile](/contact-center/ccai-platform/docs/crm-session-metadata), to a CRM record, or both, depending on your\nrequirements. This custom data can come from the [web\nSDK](/contact-center/ccai-platform/docs/web-sdk#chat-unsigned-custom-data), the [Android\nSDK](/contact-center/ccai-platform/docs/android-sdk-guide#send-custom-data-to-your-crm) or the [iOS\nSDK](/contact-center/ccai-platform/docs/ios-sdk-guide#send-custom-data-to-your-crm). You can send custom data globally and at\nthe queue level.\n\nSend SDK custom data globally\n-----------------------------\n\nTo send SDK custom data globally, follow these steps:\n\n1. In the CCAI Platform portal, click **Settings \\\u003e Operation\n Management** . If you don't see the **Settings** menu, click menu **Menu**.\n\n2. Go to the **Data Parameters** pane.\n\n3. Do one of the following, or both, depending on your requirements:\n\n - For **Send SDK custom data to session metadata file**, select the type\n of SDK custom data that you want to send to the session metadata file.\n\n - For **Send SDK custom data to CRM record**, select the type of SDK\n custom data that you want to send to a CRM record.\n\n4. Click **Save Data Parameters**.\n\nSend SDK custom data at the queue level\n---------------------------------------\n\nTo send SDK custom data at the queue level, follow these steps:\n\n1. In the CCAI Platform portal, click **Settings \\\u003e Queue** . If you don't\n see the **Settings** menu, click menu\n **Menu**.\n\n2. In the **Mobile** or **Web** pane (depending on your channel), click **Edit /\n View**.\n\n3. Click the queue that you want to edit.\n\n4. In the **Settings** pane, go to **SDK custom data settings** , and then click\n **Configure** . The **SDK Custom Data Settings** pane appears.\n\n5. Do one of the following, or both, depending on your requirements:\n\n - For **Send SDK custom data to session metadata file**, select the type\n of SDK custom data that you want to send to the session metadata file.\n\n - For **Send SDK custom data to CRM record**, select the type of SDK\n custom data that you want to send to a CRM record.\n\n6. Click **Save**.\n\nWhat's next\n-----------\n\n- [View session data in the agent adapter](/contact-center/ccai-platform/docs/session-data-agent-adapter)"]]
