Agent facing languages
Admins can configure locations and those locations have default assigned languages. See Localized Languages in the Agent Adapter .
The following agent facing languages are supported:
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Arabic
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Chinese
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English
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French (France)
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French (Canada)
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Japanese
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German
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Italian
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Korean
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Portuguese
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Spanish (Mexico)
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Spanish (Spain)
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Thai
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Turkish
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Vietnamese
Consumer facing languages
For consumer-facing languages, once a language is added:
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You can customize queue names.
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Any uploaded language-specific messages are played or displayed.
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The language is added to Reporting as a new dimension.
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Agents can select from a list of languages when making an outbound call.
Customer-facing languages currently include:
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Arabic
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Czech
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Chinese, Simplified
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Chinese, Traditional
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Danish
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Dutch
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English (Australian)
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English (Canada)
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English (UK)
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English (US)
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Finnish
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French (France)
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French (Canada)
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German
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Hungarian
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Italian
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Japanese
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Korean
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Norwegian
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Polish
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Portuguese (Brazil)
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Portuguese (Portugal)
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Spanish (Spain)
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Spanish (Mexico)
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Swedish
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Thai
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Turkish
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Vietnamese
