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This page explains how to view your chat statistics for the current day. You can
also view your team-average chat statistics to compare your performance with
your team's performance. Your team, for the purposes of the team average, is
comprised of the members of your queue.
This page assumes that you are signed into the Contact Center AI Platform (CCAI Platform) portal. For
more information, seeAccess the CCAI Platform portal.
To view your chat statistics, follow these steps:
In the CCAI Platform portal, click the clickchat_bubbleChat iconto open the agent
chat adapter.
In the chat adapter, clickdouble_arrowShow chat overview.
Clickmore_vertOptions, and then
clickStats. TheStatspage appears, displaying your individual chat
statistics and the average statistics for your team.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eThis page provides instructions on how to access your individual chat statistics within the CCAI Platform portal.\u003c/p\u003e\n"],["\u003cp\u003eYou can compare your chat statistics with the average chat statistics of your team, which is defined as the members within your queue.\u003c/p\u003e\n"],["\u003cp\u003eAccessing your chat statistics is done by navigating to the chat adapter, clicking "Show chat overview," and then selecting the "Stats" option.\u003c/p\u003e\n"]]],[],null,["# View agent chat statistics\n\nThis page explains how to view your chat statistics for the current day. You can\nalso view your team-average chat statistics to compare your performance with\nyour team's performance. Your team, for the purposes of the team average, is\ncomprised of the members of your queue.\n\nThis page assumes that you are signed into the Contact Center AI Platform (CCAI Platform) portal. For\nmore information, see [Access the CCAI Platform portal](/contact-center/ccai-platform/docs/getting-started-for-agents#access-the-ccaip-portal).\n\nTo view your chat statistics, follow these steps:\n\n1. In the CCAI Platform portal, click the click chat_bubble **Chat icon** to open the agent\n chat adapter.\n\n2. In the chat adapter, click double_arrow\n **Show chat overview**.\n\n3. Click more_vert **Options** , and then\n click **Stats** . The **Stats** page appears, displaying your individual chat\n statistics and the average statistics for your team.\n\nWhat's next\n-----------\n\n- [Getting started for agents](/contact-center/ccai-platform/docs/getting-started-for-agents)\n\n- [Handle a chat](/contact-center/ccai-platform/docs/handle-a-chat)"]]
