This page is for Looker Studio Pro project owners who want to terminate a self-service Pro subscription. This page also describes the process of canceling or changing a Monthly Active User (MAU) subscription.
Before you begin
Before you cancel a Looker Studio Pro subscription, we highly recommend that you have a plan for moving your Pro content out of team workspaces. Learn more about moving team workspace content .
You must have the Owner role on the Cloud project that is associated with your Looker Studio Pro subscription or be a Workspace Services Admin to perform the steps that are outlined in this page.
How to cancel a Looker Studio Pro subscription
How you cancel a subscription depends on where that subscription was originally set up:
- For subscriptions that were set up directly from the no-cost version of Looker Studio, or that were set up from the Google Cloud console, you can cancel by using either the Looker Studio Pro interface or the Google Cloud console. This includes subscriptions that were set up using Looker Studio Pro licenses associated with your Looker account.
- For subscriptions that were set up in Google Workspace, you mustcancel using the Google Workspace Admin console.
Cancel a subscription by using Looker Studio Pro
Follow these steps to cancel a Looker Studio Pro subscription using the Looker Studio Pro interface. If you want to cancel multiple subscriptions, you must cancel each one individually.
- Sign in to Looker Studio Pro .
- In the left navigation, click Pro subscription.
- Locate the Google Cloud project for the Looker Studio Pro subscription that you want to cancel and then click
Cancel. - In the dialog that appears, enter
Cancel.
- Click Cancel subscription. It may take a few minutes before your subscription is canceled.
Cancel a subscription by using the Google Cloud console
Follow these steps to cancel a Looker Studio Pro subscription using the Google Cloud console. If you want to cancel multiple subscriptions, you must cancel each one individually.
- Sign into the Google Cloud console using an account that has the Owner role on the Cloud project that is associated with your Looker Studio Pro subscription.
- Visit the Looker Studio product page .
- Click Cancel Subscription.
- In the dialog that appears, enter
cancel.
- Click Confirm. It may take a few minutes before your subscription is canceled.
Cancel a subscription by using the Google Workspace Admin console
To cancel a Looker Studio Pro subscription in Google Workspace, follow the steps outlined in Cancel your Looker Studio Pro subscription .
Canceling a Looker Studio Pro subscription in Google Workspace has some important differences from the information provided on this page, including:
- Looker Studio Pro subscriptions in Google Workspace don't have a cancelation grace period. Your subscription is canceled immediately upon submission of the cancelation request.
- Users will lose access to Pro assets stored in team workspaces immediately. We recommend that users transfer assets that you want to keep to out of team workspaces that belong to the canceled project and into their Owned by me location in the no-cost version of Looker Studio before canceling the subscription.
- Although Looker Studio Pro subscriptions in Google Workspace don't have a cancelation grace period , Pro assets remain in the canceled project for 30 days. If you start a new subscription within 30 days and use the same Google Cloud project that was used for your previously canceled subscription, your content will be accessible in your new subscription without any additional migration steps. After 30 days, the team workspace folders will be permanently deleted.
For additional details, see Cancel your Looker Studio Pro subscription .
What happens when you cancel your subscription?
Canceling a Looker Studio Pro subscription by using the Looker Studio Pro interface or the Google Cloud console has the following effects:
- Users can continue to use the no-cost version of Looker Studio.
- Pro features in reports that were moved to or created in a team workspace or Sandbox that belongs to the canceled Pro project will continue to work for 30 days.
- All alerts will be deactivated.
- Any users or groups to whom you've granted the Can create schedules permission will retain the permission. You cannot grant the permission to any other users.
- Users have a 30-day grace period to move their content out of the canceled Pro project and into the no-cost version of Looker Studio.
- You won't be billed for Looker Studio Pro usage on the canceled Pro project.
30-day grace period
Users have 30 days to move their content out of the Looker Studio Pro project and into Looker Studio. To do this, users should move any content that they want to keep out of team workspaces that belong to the canceled project and into their Owned by me location in the no-cost version of Looker Studio.
During the 30-day grace period, the owner of the canceled Pro project can reassign ownership of the content. Learn more about transferring ownership of Looker Studio content .
At the end of the 30-day grace period, the following will occur:
- All team workspaces that belong to the canceled Pro project are permanently deleted.
- If the canceled Pro project has content in a team workspace and there are managers of that workspace with active accounts, then that content's ownership is transferred to a workspace manager.
- If no active team workspace manager accounts exist, the content will have no owner and will remain in the canceled Pro project.
- If the canceled Pro project has content in a Sandbox, and that Sandbox owner's account is still active, then that content moves back to the owner's Owned by melocation in Looker Studio.
- If the Sandbox owner's account no longer exists, the content will have no owner and will remain in the canceled Pro project.
- If a new owner can't be assigned according to the preceding points, the content will reside in the canceled Pro project. The project owner can assign a new content owner .
Renew a canceled subscription
You can renew your subscription at any time before the 30-day grace period expires. When you renew a subscription, reports and data sources in team workspaces become editable again, and you can resume using Pro features with those content. Billing will resume as before.
Any content that was moved to a user's Owned by mefolder must be moved back to team workspaces before that content can use Pro features again.
To renew a subscription
- Sign in to Looker Studio Pro .
- In the left navigation, select Pro subscription.
- Locate the canceled Looker Studio Pro project that you want to renew. You'll see the days remaining in the grace period.
- Click Renew.
- Review the project information, and then click Renew subscription.
Cancel or change a Monthly Active User (MAU) subscription
If you have a Looker Studio Monthly Active User (MAU) subscription , contact a Google Cloud sales specialist to cancel your subscription.
If you want to change your MAU subscription to a self-service subscription, first you need to cancel the MAU subscription. Then, start a new Pro subscription after the cancellation is complete. When selecting a Google Cloud project , use the same project as your canceled MAU subscription. This way, your content will be accessible in your new subscription without any additional migration steps.
Things to consider during the subscription migration
Keep the following considerations in mind during the downtime between canceling your MAU subscription and starting your new Pro self-service subscription:
- Pro features will be unavailable:While your subscription is canceled, Pro features will be disabled on your Looker Studio content.
- Workspaces and folders may be unavailable:While your subscription is canceled, team workspaces and folders may be inaccessible. Store the URLs of important reports as bookmarks to ensure their availability.
- Switch within 30 days:Pro content may not be recoverable if your subscription is canceled for more than 30 days.
