Stay organized with collectionsSave and categorize content based on your preferences.
Last modified: April 17, 2020
During the Term of the agreement under which Google has agreed to provide Google
Cloud Platform to Customer (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer of 99.5% (the
"Service Level Objective" or "SLO"). If Google does not meet the
SLO, and if Customer meets its obligations under this SLA, Customer will be
eligible to receive the Financial Credits described below. This SLA states
Customer's sole and exclusive remedy for any failure by Google to meet the SLO.
Capitalized terms used in this SLA, but not defined in this SLA, have the
meanings given to them in the Agreement. If the Agreement authorizes the resale
or supply of Google Cloud Platform under a Google Cloud partner or reseller
program, then all references to Customer in this SLA mean Partner or Reseller
(as applicable), and any Financial Credit(s) will only apply for impacted
Partner or Reseller order(s) under the Agreement.
"Downtime"means more than a ten percent Error Rate.
"Downtime Period"means a period of five or more consecutive minutes of
Downtime in which at least ten Valid Requests are issued. Intermittent
Downtime for a period of less than five minutes will not be counted towards
any Downtime Periods.
"Error Rate"over a time period means the number of Valid Requests that
result in a response with HTTP Status Code in the 500-range or that do not
result in a response within ten seconds from Google's receipt of the
request, divided by the total number of Valid Requests during that period.
Error Rate is determined by Google's server side health monitoring.
"Financial Credit"means the following:
Monthly Uptime Percentage
Percentage of monthly bill for the Covered Service that does not meet SLO that will be credited to future monthly bills of Customer
99.0% - < 99.5%
10%
95.0% - < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage"means total number of minutes in a month
minus the number of minutes of Downtime suffered from all Downtime Periods
in a month, divided by the total number of minutes in a month.
"Valid Requests"are Secret Manager access operations that conform to
the Documentation, and that would normally result in a non-error response.
Customer must request financial credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin thirty days from the time
Customer becomes eligible to receive a Financial Credit. Failure to comply with
this requirement will forfeit Customer's right to receive a Financial Credit.
Maximum financial credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods that occur in a single billing month will not exceed
50% of the amount due from Customer for the Covered Services for the applicable
month. Financial Credits will be made in the form of a monetary credit applied
to future use of the Covered Services and will be applied within 60 days after
the Financial Credit was requested.
SLA exclusions
The SLA does not apply to any: (a) features or Services designated pre-general
availability (unless otherwise stated in the associated Documentation), (b)
features or Services excluded from the SLA (in the associated Documentation), or
(c) errors: (i) caused by factors outside of Google's reasonable control; (ii)
that resulted from Customer's software or hardware or third party software or
hardware, or both; (iii) that resulted from abuses or other behaviors that
violate the Agreement; or (iv) that resulted from quotas applied by the system
or listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Secret Manager Service Level Agreement (SLA)\n\nLast modified: April 17, 2020\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/secret-manager/sla)\n\nDuring the Term of the agreement under which Google has agreed to provide Google\nCloud Platform to Customer (as applicable, the \"Agreement \"), the Covered\nService will provide a Monthly Uptime Percentage to Customer of 99.5% (the\n\"Service Level Objective \" or \"SLO\"). If Google does not meet the\nSLO, and if Customer meets its obligations under this SLA, Customer will be\neligible to receive the Financial Credits described below. This SLA states\nCustomer's sole and exclusive remedy for any failure by Google to meet the SLO.\nCapitalized terms used in this SLA, but not defined in this SLA, have the\nmeanings given to them in the Agreement. If the Agreement authorizes the resale\nor supply of Google Cloud Platform under a Google Cloud partner or reseller\nprogram, then all references to Customer in this SLA mean Partner or Reseller\n(as applicable), and any Financial Credit(s) will only apply for impacted\nPartner or Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means Secret Manager access operations.\n\n- **\"Downtime\"** means more than a ten percent Error Rate.\n\n- **\"Downtime Period\"** means a period of five or more consecutive minutes of\n Downtime in which at least ten Valid Requests are issued. Intermittent\n Downtime for a period of less than five minutes will not be counted towards\n any Downtime Periods.\n\n- **\"Error Rate\"** over a time period means the number of Valid Requests that\n result in a response with HTTP Status Code in the 500-range or that do not\n result in a response within ten seconds from Google's receipt of the\n request, divided by the total number of Valid Requests during that period.\n Error Rate is determined by Google's server side health monitoring.\n\n- **\"Financial Credit\"** means the following:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month\n minus the number of minutes of Downtime suffered from all Downtime Periods\n in a month, divided by the total number of minutes in a month.\n\n- **\"Valid Requests\"** are Secret Manager access operations that conform to\n the Documentation, and that would normally result in a non-error response.\n\n#### Customer must request financial credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla) within thirty days from the time\nCustomer becomes eligible to receive a Financial Credit. Failure to comply with\nthis requirement will forfeit Customer's right to receive a Financial Credit.\n\n#### Maximum financial credit\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods that occur in a single billing month will not exceed\n50% of the amount due from Customer for the Covered Services for the applicable\nmonth. Financial Credits will be made in the form of a monetary credit applied\nto future use of the Covered Services and will be applied within 60 days after\nthe Financial Credit was requested.\n\n#### SLA exclusions\n\nThe SLA does not apply to any: (a) features or Services designated pre-general\navailability (unless otherwise stated in the associated Documentation), (b)\nfeatures or Services excluded from the SLA (in the associated Documentation), or\n(c) errors: (i) caused by factors outside of Google's reasonable control; (ii)\nthat resulted from Customer's software or hardware or third party software or\nhardware, or both; (iii) that resulted from abuses or other behaviors that\nviolate the Agreement; or (iv) that resulted from quotas applied by the system\nor listed in the Admin Console."]]
