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Last modified: March 6, 2017
During the term of the Google Cloud Platform License Agreement or Google Cloud
Platform Reseller Agreement (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer as follows (the
"Service Level Objective" or "SLO"):
Covered Service
Monthly Uptime Percentage
Spanner - Multi-Regional Instance
>= 99.999%
Spanner - Regional Instance
>= 99.99%
If Google does not meet the SLO, and if Customer meets its obligations under
this SLA, Customer will be eligible to receive the Financial Credits described
below. This SLA states Customer's sole and exclusive remedy for any failure by
Google to meet the SLO. Capitalized terms used in this SLA, but not defined in
this SLA, have the meaning given to them in the Agreement. If the Agreement is
the Google Cloud Platform Reseller Agreement, then all references to "Customer"
in this SLA mean "Reseller," and any Financial Credit(s) will only apply for
impacted Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Back-off Requirements"means, when an error occurs, the Application is
responsible for waiting for a period of time before retrying the request. This
means that after the first error, there is a minimum back-off interval of 1
second and for each consecutive error, the back-off interval increases
exponentially up to 32 seconds.
"Covered Service"means Spanner.
"Downtime"means, with respect to any Production-Grade Spanner
Instance, more than a five percent Error Rate for the instance. Downtime is
measured based on server side Error Rate.
"Downtime Period"means a period of five consecutive minutes of Downtime
with a minimum of 60 requests per minute. Intermittent Downtime for a period of
less than five minutes will not be counted towards any Downtime Periods.
"Error Rate"means the number of Valid Requests that result in a response
with HTTP Status 50x and Code "Internal Error", "Unknown", or "Unavailable"
divided by the total number of Valid Requests during that period. Repeated
identical requests do not count towards the Error Rate unless they conform to
the Back-off Requirements.
"Financial Credit"means the following for Spanner Multi-Regional
instances:
Monthly Uptime Percentage
Percentage of monthly bill for Spanner Multi-Regional which does not meet SLO that will be credited to future monthly Customer bills
99.0% – < 99.999%
10%
95.0% – < 99.0%
25%
< 95.0%
50%
"Financial Credit"means the following for Spanner Regional
instances:
Monthly Uptime Percentage
Percentage of monthly bill for Spanner Regional which does not meet SLO that will be credited to future monthly Customer bills
99.0% – < 99.99%
10%
95.0% – < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage"means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods in a
month, divided by the total number of minutes in a month.
"Production-Grade Cloud Spanner Instance"means a Spanner instance
with 3 or more nodes provisioned.
"Valid Requests"are requests that conform to the Documentation, and that
would normally result in a non-error response.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin thirty days from the time Customer
becomes eligible to receive a Financial Credit. Failure to comply with this
requirement will forfeit Customer’s right to receive a Financial Credit
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued by Google to
Customer for any and all Downtime Periods that occur in a single billing month
will not exceed 50% of the amount due by Customer for the applicable Covered
Service for the applicable month. Financial Credits will be made in the form of
a monetary credit applied to future use of the Service and will be applied
within 60 days after the Financial Credit was requested.
SLA Exclusions
The SLA does not apply to any: (a) features or Services designated Alpha or Beta
(unless otherwise stated in the associated Documentation), (b) features or
Services excluded from the SLA (in the associated Documentation) or (c) errors:
(i) caused by factors outside of Google’s reasonable control; (ii) that resulted
from Customer’s software or hardware or third party software or hardware, or
both; (iii) that resulted from abuses or other behaviors that violate the
Agreement; or (iv) that resulted from quotas listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Spanner Service Level Agreement (SLA)\n\nLast modified: March 6, 2017\n\n\u003cbr /\u003e\n\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/spanner/sla)\n\nDuring the term of the Google Cloud Platform License Agreement or Google Cloud\nPlatform Reseller Agreement (as applicable, the \"Agreement\"), the Covered\nService will provide a Monthly Uptime Percentage to Customer as follows (the\n\"Service Level Objective\" or \"SLO\"):\n\nIf Google does not meet the SLO, and if Customer meets its obligations under\nthis SLA, Customer will be eligible to receive the Financial Credits described\nbelow. This SLA states Customer's sole and exclusive remedy for any failure by\nGoogle to meet the SLO. Capitalized terms used in this SLA, but not defined in\nthis SLA, have the meaning given to them in the Agreement. If the Agreement is\nthe Google Cloud Platform Reseller Agreement, then all references to \"Customer\"\nin this SLA mean \"Reseller,\" and any Financial Credit(s) will only apply for\nimpacted Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Back-off Requirements\"** means, when an error occurs, the Application is\n responsible for waiting for a period of time before retrying the request. This\n means that after the first error, there is a minimum back-off interval of 1\n second and for each consecutive error, the back-off interval increases\n exponentially up to 32 seconds.\n\n- **\"Covered Service\"** means Spanner.\n\n- **\"Downtime\"** means, with respect to any Production-Grade Spanner\n Instance, more than a five percent Error Rate for the instance. Downtime is\n measured based on server side Error Rate.\n\n- **\"Downtime Period\"** means a period of five consecutive minutes of Downtime\n with a minimum of 60 requests per minute. Intermittent Downtime for a period of\n less than five minutes will not be counted towards any Downtime Periods.\n\n- **\"Error Rate\"** means the number of Valid Requests that result in a response\n with HTTP Status 50x and Code \"Internal Error\", \"Unknown\", or \"Unavailable\"\n divided by the total number of Valid Requests during that period. Repeated\n identical requests do not count towards the Error Rate unless they conform to\n the Back-off Requirements.\n\n- **\"Financial Credit\"** means the following for Spanner Multi-Regional\n instances:\n\n- **\"Financial Credit\"** means the following for Spanner Regional instances:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month,\n minus the number of minutes of Downtime suffered from all Downtime Periods in a\n month, divided by the total number of minutes in a month.\n\n- **\"Production-Grade Cloud Spanner Instance\"** means a Spanner instance\n with 3 or more nodes provisioned.\n\n- **\"Valid Requests\"** are requests that conform to the Documentation, and that\n would normally result in a non-error response.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla) within thirty days from the time Customer\nbecomes eligible to receive a Financial Credit. Failure to comply with this\nrequirement will forfeit Customer's right to receive a Financial Credit\n\n#### Maximum Financial Credit\n\nThe aggregate maximum number of Financial Credits to be issued by Google to\nCustomer for any and all Downtime Periods that occur in a single billing month\nwill not exceed 50% of the amount due by Customer for the applicable Covered\nService for the applicable month. Financial Credits will be made in the form of\na monetary credit applied to future use of the Service and will be applied\nwithin 60 days after the Financial Credit was requested.\n\n#### SLA Exclusions\n\nThe SLA does not apply to any: (a) features or Services designated Alpha or Beta\n(unless otherwise stated in the associated Documentation), (b) features or\nServices excluded from the SLA (in the associated Documentation) or (c) errors:\n(i) caused by factors outside of Google's reasonable control; (ii) that resulted\nfrom Customer's software or hardware or third party software or hardware, or\nboth; (iii) that resulted from abuses or other behaviors that violate the\nAgreement; or (iv) that resulted from quotas listed in the Admin Console."]]
