Get support

If you encounter a problem using Vector Search 2.0, you can get support either by creating a Cloud Customer Care ticket or by asking the community.

Regardless of the method you choose, include the following details when asking for support:

• The command or code you ran that triggered the problem.
• The environment in which you ran the command or code. For example, did you run it in a Compute Engine instance or in an on-premises computer?
• The behavior you observed and how it differs from what you expected.

Create a Cloud Customer Care ticket

If you have a Customer Care package, you can file a support ticket. For information about getting a Cloud Customer Care package, see Customer Care .

1. In the Google Cloud console, navigate to the Casespage.

   Go to Cases

2. Click Create caseand fill out the fields as follows:

   • In the Titlefield, type Vector Search 1.0 .
   • In the Categoryfield, select Machine Learning.
   • In the Componentfield, select Vector Search 1.0.
   • In the Descriptionfield, provide the requested information and respond to the questions. Be sure to include relevant details, such as project / index / operation ID, error messages, etc.
   • Click Submit.

Ask the community

Alternatively, you can get support using one of the following public channels.

• For questions related to the client SDK, file an issue on GitHub .
• For other support questions, post on Stack Overflow using the google-cloud-vertex-ai tag.