Switching your internet service shouldn’t feel like a chore. GFiber is built to just work, with multi-gig speeds designed to keep up with your life, and we make switching easy.

How does GFiber compare to other providers?

Where other providers may charge surprise fees, GFiber includes equipment and professional installation at no extra cost. GFiber has a price that hasn’t changed since 2012 and is the most-awarded internet in the US for speed, reliability, and service that people love. On average, we answer phone calls within 9 seconds,* and 98% of our in-home service visits are rated 5 stars.**

Is GFiber available where I live?

GFiber is currently available across 19 states.*** We are actively expanding our 100% fiber network to bring symmetrical speeds to more communities in all of our metros.

The best way to see if your home is eligible for service is to check your address at https://gfiber.com/ . If we aren’t in your neighborhood yet, you can follow our City News blog to stay updated on the latest construction and market launches.

What does symmetrical speed actually mean?

Symmetrical speed means your upload and download speeds are equal. This is a critical advantage for upload-intensive tasks like gaming, video calls, and cloud backups. GFiber offers  symmetrical speeds, where most cable providers offer fast downloads but significantly slower uploads. For a deeper look at how to evaluate internet speed, visit: https://fiber.google.com/blog/2026/02/is-gfiber-internet-worth-it.html

What products does GFiber offer, and how much do they cost?

GFiber offers products built for how you use the internet, with all equipment included and no data caps.

Are there data caps or hidden fees with GFiber?

GFiber has straightforward, transparent pricing with no data caps and no annual contracts. Unlike many providers that use introductory rates that hike up after a year, the price you see is the price you pay monthly.*****

• No data caps: We never throttle your speeds or charge extra for high data usage.

• No hidden fees: Your monthly bill includes equipment, professional installation and repairs.

• No equipment rental fees: The routers and mesh extenders required for your product are included at no extra cost.

What's included with GFiber installation?

Every GFiber offering includes free self-install or professional installation****** to ensure your home network is optimized from day one. For our multi-gig products (Home 3 Gig and Edge 8 Gig), we provide additional specialized setup to ensure you get the speeds you’re paying for exactly where you need them.*******

With professional setup, a technician will install the Fiber Jack and your Wi-Fi 6E or Wi-Fi 7 router. For Home 3 Gig and Edge 8 Gig customers, we include a custom consultation to map out your coverage, and, if eligible, hardwire up to two high-use areas (such as a home office or gaming setup) using existing wiring to ensure maximum performance.

Learn more about what to expect during installation here: https://fiber.google.com/blog/2026/02/the-complete-guide-to-gfiber.html

What happens if my internet goes down?

Our network is built for high-speed reliability. But should something unexpected happen, our customer support team is ready to help you get back online as soon as possible. We are proudly ranked #1 for highest rated customer satisfaction three years in a row.********

The Uptime Guarantee Agreement (UGA)

GFiber backs its 99.9% Monthly Uptime Percentage (MUP) with an automatic bill credit guarantee for eligible plans.********* If your service does not meet the 99.9% MUP, eligible Edge 8 Gig customers receive an Uptime Guarantee Credit of 25% of their Monthly Recurring Charge. 

How do I manage my GFiber account?

You can manage your account through either the GFiber portal or the GFiber App to keep control of your network at your fingertips. The GFiber App keeps everything in the palm of your hand and is designed for simple, self-service network management. It provides a real-time view of your network status, billing, and household usage without requiring a call to customer support.

• Troubleshooting: Run speed tests and restart your router directly from the app.

• Scheduling: If you need a technician, you can book a service appointment within the interface.

• 24/7 Support: Access our Help Center for self-service or connect with a live representative who, on average, will answer your call in 7 seconds.

Is GFiber worth it?

GFiber service is built on a 100% fiber-optic network, providing a reliable connection designed for a range of internet needs. While some providers rely on older hybrid networks, our fully fiber infrastructure is built to handle data demands symmetrically.

By removing annual contracts, data caps, and hidden fees, GFiber offers a high-value internet experience built for consistency. Finally, a network optimized for data-intensive tasks like high-definition streaming, video conferencing, competitive gaming, and more.

Ready to see if GFiber is available at your address? Start here: https://gfiber.com/