When you purchase a subscription through a reseller, the reseller can access certain Google Admin console services and submit support cases for you, unless you turn off the reseller's access. If you transfer a subscription, you can also grant the reseller access to manage the subscription.
About Admin console access
Regardless of Admin console access, resellers can always manage subscriptions that they sell you in the Partner Sales Console or using APIs.
Subscription management, for example:
- Upgrade or downgrade a subscription.
- Cancel a subscription.
- Purchase add-on subscriptions.
Resellers can’t make any changes to subscriptions that you bought from Google or through any reseller.
- You manage subscriptions that you purchased directly from Google.
- You can view subscriptions that you purchased through a reseller, but you can’t make changes.
License management, for example:
- Set automatic licensing.
- Assign or unassign a license to a user.
- Bulk assign or unassign licences.
Resellers can manage licenses for subscriptions that you purchased from them.
You manage licenses for subscriptions that you purchased directly from Google or through a reseller.
Billing and payment accounts, for example:
- View and add payment accounts.
- View subscription history.
- Resellers can manage billing and payment accounts for subscriptions that you purchased through them.
- Resellers can’t access billing and payment accounts for subscriptions that you purchased directly from Google.
You manage billing and payment accounts for subscriptions that you purchased directly from Google.
ChromeOS and other device management, for example:
- Approve, update, or remove a device.
- Move devices to an organizational unit.
Resellers can manage devices and device settings for subscriptions that you purchased from Google or through any reseller.
You manage devices and device settings for subscriptions that you purchased directly from Google or through a reseller.
User, group, and organizational unit management, for example:
- Add, update, or delete a user account.
- Add, update, or delete a group.
- Add, update, or delete an organizational unit.
Resellers can manage users, groups, and organizational units.
You manage users, groups, and organizational units.
Turn reseller Admin console access on or off
For the steps, go to Change a reseller’s access to your Admin console .
