Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.
Applies only for customers with invoiced billing accounts .
If you pay for your subscription using an invoiced billing account and a monthly check or wire payment appears to be lost, contact the Google collections team.
What to include in your email
- Attach a proof of payment—This can be a scanned image or screenshot of your bank transfer receipt, your bank or credit card statement, or your online bank or credit card account. The proof of payment should include:
- The date the payment was made
(If possible, show all transactions for 5 days before and after the payment.) - Amount and currency of the payment
- The service the funds paid for, such as Google Workspace or Cloud Identity Premium
- The name of the remitting bank
- The date the payment was made
- Redact sensitive information—In particular, strike through your entire bank account number or the middle 8 digits of your credit card number.
Where to send your email
If you have a dedicated collector assigned to your Google Account, contact them directly.
Otherwise, send your email to collections@google.com .
