Get connectivity and peripherals alerts

You can get alerts when a device loses connectivity or an issue arises with a connected peripheral. Alerts describe issues and contain device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. You can also integrate them with external systems, such as automatic ticket creation.

Supported issue types

You can configure alerts to be sent for any of the following supported issue types:

• Application load failure
• Device offline
• Missing microphone
• Missing speaker
• Missing camera
• Missing controller
• Missing display
• Missing default microphone
• Missing default speaker
• Missing default camera
• Missing default whiteboard camera
• Default camera missing add-on cameras

Note: Android-based devices only support device offline alerts.

Turn on alerts

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Devices > Google Meet hardware > Settings .

   Some features may require having the Meet hardware Manage organizational unit settings privilege.

3. Click the Alertspanel.
4. Select the organizational unit for which you want to change the settings for alerts.
5. Click Alert recipients, then enter email addresses, mobile phone numbers, or both.
6. Click Email alerts, then select the alerts you want sent to email.
7. Click SMS alerts, then select the alerts you want sent via SMS.

Temporarily silence alerts for a specific device

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Devices > Google Meet hardware > Devices .

   Some features may require having the Manage devices privilege for Google Meet hardware.

3. Click on a device to go to the Device detailpage.
4.  In the left sidebar, click Manage alerts.
5. To silence alerts indefinitely, toggle Silenced.
6. (Optional) To set an expiration date for the silence, toggle Until this day. This will be the date that the silence is canceled and alerts will be sent again.
7. (Optional) Set a Reason for managing alertsthat will be visible to other admins. This will be displayed to all admins with viewing privileges, even if they do not have permission to manage alerts.
8. (Optional) To specify whether newly enrolled devices automatically have their alerts silenced or not, go to Devices Google Meet hardware Settings Service settings New device alerts.
   Some features may require having the Manage organizational unit settings for Google Meet hardware .

Timing for alerts

Depending on the issue, you will receive connectivity or peripheral alerts after a set period of time. Alerts are not sent for missing monitors.

• Peripheral alerts—Alert sent after 10 minutes.
• Offline alerts—Alert sent after 30 minutes.

Alert descriptions