Manage users in Comparison Shopping Service Center

On this page

• Manage users and contacts
• User roles and access in CSS Center
• Access to Merchant Center accounts for CSS Center users
• Add a new user
• Remove users
• Edit user roles
• Remove your CSS Center account access

Manage users and contacts

In order to access accounts through CSS Center, you must either be the admin of a CSS group or domain, or be added as a user by the admin of a CSS group or domain. Multiple users are able to access a single CSS domain, and users can connect their individual Google accounts with multiple CSS domains which belong to the same CSS group. Users of any given CSS group can access all CSS domains of that group without being added to the individual domains.

Account admins can specify different roles, or levels of access, for each user. CSS group admins can manage access for all CSS domain accounts of any given CSS group, as well as the CSS group account. CSS domain admins can manage access rights for that particular CSS domain.

Account admins can also specify email notifications for each user. Additionally, admins may add someone to their account as an email contact only, without adding them as direct users of the account.

User roles and access in CSS Center

Users of CSS Center must have either “Standard access” or “Admin access”. Specific roles and access in CSS Center include:

• Email contacts: A user who is added as an email only contact receives email notifications, but is not given user access to the account.
• CSS domain (Standard): The user can see a list of all CSS domains within the affiliated CSS group and can access the CSS domain view. For the domain, the user can see a list of all associated merchant accounts. The user can also see aggregated information including metrics of all associated merchant accounts.
• CSS domain (Admin): In addition to the access given to CSS domain standard users, a user who is added as a CSS domain admin can manage CSS domain settings including user management.
• CSS group (Standard): In addition to access given to a CSS domain standard user, a user who is added as a CSS group standard user can access all CSS domain views of a CSS group and see aggregate information including metrics of all CSS domains of the CSS group.
• CSS group (Admin): In addition to the access given to a CSS domain admin user and to a CSS group standard user, a user who is added as a CSS group admin user can manage CSS group settings, including user management.
• API developer: People with this access level manage a programmatic integration with CSS Center or with associated Merchant Center accounts. This access level ensures they receive important API-related emails based on their preferences.

Access to Merchant Center accounts for CSS Center users

CSS users can access associated Merchant Center (MC) accounts without explicitly being added as individual users of those accounts. In order for a CSS user to access a MC account two things must be true:

1. For each CSS Center user: In CSS Center, account access settings must be set to either “Admin access to Merchant Center” or “Standard access to Merchant Center”. CSS users cannot access MC accounts if access settings are set to "No access to Merchant Center”.
2. For each MC account: In Merchant Center, user access for CSS users must be enabled as either “Admin” or “Standard” on the “CSS users” card. This also applies to MCAs. A CSS can also require specific access rights to associated MC accounts. CSS admins (and only CSS admins) can make requests regarding user access through CSS support services .

The actual access rights of a particular CSS user to a particular MC account are determined by the minimum of these two settings. Note that the setting for each MC account will also determine if data belonging to the MC account can be shown in CSS Center.

Note that any Merchant Center user with account Admin access will be able to make modifications into the respective account they have admin access to.

Add a new user

Admin users invite others to gain access to your CSS Center account from the “Users” section on the People and access page, which is accessed through the toolsmenu. These invited users sign in to your account with their own logins, so users can safeguard their login information.

The user you add must have a Google account in order to receive the invitation. If they don’t have a Google account, they can create an account .

To grant access to additional users, follow these steps:

1. Go to Access and services under Settingsin the left navigation menu.
2. In the “People and access” tab, under "people", select Add person.
3. Enter the email address of the person you want to invite.
4. On the next page, select the level of Access typeyou'd like to grant: admin or standard. The default email permissions such as mandatory service announcements, news and tips, surveys and pilots, product data alerts, returns, and reports will apply to all new people.
5. Select Save.

Remove users

If you no longer wish to allow a particular user or users to access your CSS Center account, you may remove them from your account. The user will no longer be able to sign in to your CSS Center account once you have removed them.

To remove a user:

1. Go to Access and services under Settingsin the left navigation menu.
2. In the “People and access” tab, under "people", select Managefor the person you would like to remove.
3. Under “Account status”, select Remove person.

Edit user roles

To edit a user’s role:

1. Go to Access and services under Settingsin the left navigation menu.
2. In the “People and access” tab, under “People”, select Managefor the person whose access you wish to edit.
3. Select the new access type you want to assign to this person, and then select Save.

Remove your CSS Center account access

If you no longer wish to have your Google account linked to a CSS Center account, you can remove your own access in the Preferences section.

Once you remove yourself from a CSS Center account, access is revoked and you will not be able to view or make changes to the account. You must reach out to a CSS Center account admin to regain access.

To remove your own account:

1. Go to Access and services under Settingsin the left navigation menu.
2. In the “People and access” tab, under “People”, select Managefor the person whose access you wish to edit.
3. Select Remove person.
4. Select Remove accessagain to confirm the removal of your account.
5. Select Save.