Step-by-step guide to fixing a promotional offer issue If something’s going wrong with your promotional offer, use this guide to figure out why. How can we help you? I got a promotional offer, but I don’t know how to enter it. I applied the promotional offer, but I'm not sure it worked. I successfully applied the promotional offer, but I don't see the credit. I don't want to enter my payment details before redeeming the promotional offer. Redeeming your promotional offer takes just a few steps. Please choose one of the following: I haven’t entered my billing information in my Google Ads account yet. I already entered my billing information in my Google Ads account. Have you met the requirements specified in your offer? No, not yet. I’m not sure. Yes, I met the requirements. Have 35 business days passed since your account met the requirements? Yes. No, not yet. Was this helpful? How can we improve it? Yes No Submit