You can dispute unauthorized Google Pay transactions and cancel certain payments.
Step 1: Check if the payment went through
- You can't dispute a payment until it’s finished.
- The amount shown for payments that are still going through might change.
- When you stop a payment, it might take a some time before you get your money back.
Step 2: Check if someone you know made the payment
If someone in your family or a friend used your Google Account or your payment method, go to the relevant section below.
Cancel a Google purchaseImportant:This is for people, not businesses. For Google Pay for businesses, check the Payments Center Help Center .
- Cancel a Google Play payment
- Request a YouTube refund
- For other Google products, go to the Help Center
Important:When you stop a subscription, you won't get the money back for payments you already made. You can't change your mind about stopping a subscription, but you can always sign up again.
Step 3: Dispute a payment you didn't make
Dispute a payment for Google productsIf you think someone made a Google Pay or YouTube payment that you didn't know about, you can say "no" to the payment. Learn how to report a problem
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Dispute a payment you don’t recognize in the Google Pay app or on the Google Pay website
If you find a payment on the Google Pay website that you don't recognize:
- Compare the Google Pay payment amount with what your bank says in their online banking app.
- Do not check the old bank statements or receipts, they might be wrong.
- If the amount on your bank shows is wrong or you don’t recognize the payment, talk to the store and try to fix the problem with them.
- If you can’t fix the problem with the store, you can say "no" to the payment.
- If the payment was made with your debit card, credit card, bank account,or any other payment method linked to your Google Pay account, you can say "no" to the payment. Learn how to report a problem .
