If your refund request is approved, refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Pay account . If the status is "Refunded," you should find a credit on your form of payment. If the status is "Cancelled," the order was never charged so you won’t find a credit on your form of payment.
Refund timelines
Payment method
Estimated refund time
Credit or debit card
3–5 business days
Processing time can be affected by the card issuer and sometimes takes up to 10 business days.
If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.
1–5 business days
Refunds should appear in the user's account.
1–5 business days
Refunds should appear on the user's e-Wallet account.
1–5 business days
Refunds should appear on the user's account.
Edy
1–5 business days
Refunds are applied to your Google Play Credit balance.
1–60 business days
The refund will be sent as a promotional Play balance in your Google Play account with a 12 month expiration period.
1–60 business days
Tip:The refund will be done through Promotional Play balance in your Google Play account, with a 12 months expiration period to be used.
1–5 business days
Refunds should appear in the user's account.
1–30 business days
Your carrier can affect processing time and sometimes takes longer.
Mobile carrier billing (postpaid / contract)
1–2 monthly statements
Your carrier can affect processing time, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.
GoPay and OVO (Indonesia only)
1–5 days
Google Play balance (gift card or credit balance)
1 business day
Refunds appear in your Google Play account. Occasionally this can take up to 3 business days.
Google Pay / Unified Payments Interface (UPI)
1–3 business days
Returning to bank accounts link to the UPI ID.
3–5 business days
This can sometimes take up to 10 business days. If the refund takes longer, for more detailed information, contact KakaoPay .
my paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal)
1–5 business days
Refunds should appear on the user's e-Wallet account.
1–10 business days
Processing time can be affected by your bank, but typically takes between 4 and 10 business days.
PayPal
3–5 business days
This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.
3–5 business days
This can sometimes take up to 10 business days. If it takes longer, for more detailed information, contact PAYCO .
1–5 business days
- Approved refunds are automatically and instantly credited as Play balance in the user's Play account.
- Refunds to the original bank account aren’t supported.
3–5 business days
Refunds should appear in the user's account.
1–5 business days
2–3 business days
Refunds should appear in the user's linked E.SUN account.
1-30 business days
Refunds don’t reset the maximum purchase amount.
1–5 business days
Refunds should appear on the user's Merpay account.
1–5 business days
Refunds should appear on the user's Paypay account.
Bank transfer (Nigeria)
2–15 business days
Refunds should appear on the user's account.
Carrier wallets (Ghana)
1–3 business days
Refunds should appear on the user's account.
BLIK (Poland only)
1–10 business days
Based on their bank, refunds should appear on the user's account.
Cash App Pay
1–5 business days
Refunds should appear on the user's account.
1–5 business days
Refunds should appear on the user's account.
QRIS (Indonesia only)
1–5 business days
Refunds should appear on the user's e-Wallet or bank account. However, it might be processed to Google Play balance when there are issues with the refund.
